Account Manager

This is a full-time, on-site position, working from our office in San Diego, California.

Precise

PK is a pioneering healthtech company that has served hospitals worldwide over 30 years, dedicated to revolutionizing personalized medicine through precision pharmacokinetics. We leverage cutting-edge technology and advanced analytics to optimize drug dosing regimens tailored to individual patient characteristics. At Precise

PK, we are committed to driving innovation in healthcare by delivering precise and customized solutions that empower clinicians to optimize patient outcomes and improve therapeutic success. With a relentless focus on innovation and excellence, we are shaping the future of precision medicine and transforming the way medications are prescribed and administered.

We are looking for an Account Manager to own and grow relationships with healthcare customers using Precise

PK’s software solutions in the precision dosing and therapeutic drug monitoring space. In this role, you will serve as the primary point of contact for assigned accounts, ensuring customer satisfaction, adoption, retention, and long-term success. You will partner closely with clinical, technical, and administrative stakeholders to ensure customers are receiving maximum value from our products, while also identifying opportunities for expansion and renewal.

This is a client-facing role that blends relationship management, healthcare domain knowledge, and SaaS solution expertise.

• Serve as the primary relationship owner for new and existing customer accounts
• Ensure customers are successfully onboarded and fully supported throughout the account lifecycle
• Develop a deep understanding of customer needs to ensure the optimal use of Precise
  
  PK’s software solutions
• Manage account renewals and identify opportunities for upsell or expansion
• Collaborate with internal teams (sales, product, engineering, and leadership) to address customer needs and feedback
• Conduct regular check-ins, product reviews, and strategic account discussions with clients
• Educate customers on product features, updates, and best practices
• Maintain accurate account information and activity tracking within the CRM
• Represent Precise
  
  PK professionally in customer meetings, conferences, and industry events
• Act as a trusted advisor to healthcare stakeholders, building long-term partnerships

• Bachelor s Degree or higher from top-tier institution in Business, Healthcare Administration, or related field
• Strong knowledge of the healthcare environment (hospitals, clinics, pharmacies, or health systems)
• Previous experience in account management, customer success, sales, or business development within healthcare or SaaS
• Excellent communication and relationship-building skills
• Ability to translate technical or clinical concepts into clear value for customers
• Self-motivated, organized, professional, and results-oriented
• Comfortable managing multiple accounts and priorities simultaneously

• Experience working in a SaaS environment
• Familiarity with CRM tools such as Hub Spot
• Experience working with clinical or pharmacy stakeholders

Precise

PK is an Equal Opportunity Employer that values diversity. All employment is decided on the basis of qualifications, merit and business need.