Patient Service Representative - SRS Orthopaedic Surgery - Day Shift

Hours

Shift Start Time: 8 AM

Shift End Time: 5 PM

AWS Hours Requirement: 8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements: As Needed

On-Call

Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum): $25.150 - $28.950 - $32.420

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

Represents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department. Provides a high level of customer service in a manner consistent with our Mission and Goals. Responsible for patient registration, demographic and insurance updates. Confirms insurance eligibility and obtains authorizations for service. Works with patients to resolve billing and insurance related issues.

• 1 Year customer service experience.

• H.S. Diploma or Equivalent
• Completion of a medical receptionist or equivalent training program.
• Medical or hospital setting experience.

• Collaboration and Teamwork:
  Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Effective, clear communication to promote excellent department operations and efficient patient care.
  
  Stays informed through staff meetings and shares pertinent information with others. Assists co-workers with their tasks. Demonstrates flexibility to meet clinic and SRS Rehab Service needs. Assists in the daily department maintenance and general departmental flow. Promotes a positive work environment by accepting interpersonal differences and respecting others  values and opinions. Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
• Communication:
  Responds to all phone calls within 3 rings and answers with name and department. Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives. Uses a pleasant voice. Is helpful and knowledgeable and thanks the caller at the end of the call. Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology.
  
  Announces call to connecting party when transferring a call. Returns phone messages according to established guidelines based on message documentation. Refers telephone calls appropriately.
• Department Operations:
  Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities. Prepares and monitors daily/weekly schedules, labels and reports accurately per department guidelines and within established time frames. Offers information and education to patients on customer services such as van shuttle, nurse connection and educational classes and assists patient with necessary forms and directions.
  
  Maintains supply levels, patient brochures and exam preparations for work area. Notifies supervisor of key user of any repairs or maintenance needed in the environment. Knowledgeable on procedure for activating appropriate emergency support systems (i.e., code blue, red, etc.) and monitors patient waiting area alerting physical therapist, physician or nurse of any potential medical occurrences. Follows established cash receipt policy and procedures for collection of payments.
  
  Balances and secured cash drawer. Prepares daily deposit. Knowledgeable on patient account and billing information.
• Financial Responsibilities:
  Accepts accountability for the organization s financial success while delivering the highest quality of care and service. Demonstrates flexibility in work practices. Supports organizational cost containment (i.e., following work comp and PPO authorization guidelines). Takes initiative in using time effectively. Actively sets priorities and adjusts to unscheduled situations. Accepts responsibility for own actions and outcomes. Initiates communication with others to ensure job is completed successfully.
  
  Department goals (i.e., department productivity, CUOS, patient visits and FTE s). Follows established cash receipt policy and procedures for collection of payments. Balances and secures cash drawer. Prepares daily deposit with minimal reminder to complete in an accurate and thorough manner. Knowledgeable on patient account and billing information. Performs…