Patient Service Representative

Patient Service Representative (PSR)

• Rancho Bernardo, San Diego, CA | Onsite | Full-Time
• $21.00–$25.00/hour

If you’ve worked the front of a medical office, you know the role: phones ringing, patients checking in, schedules shifting. You’re the one who keeps it all moving.

We’re hiring a Patient Service Representative to support a busy musculoskeletal clinic in Rancho Bernardo
. This is an onsite, hands-on front desk role for someone who knows how to manage patients, schedules, and payments with confidence and professionalism.

• Greet and check in patients efficiently

• Schedule, confirm, and optimize clinic appointments

• Answer multi-line phones and route calls appropriately

• Verify insurance and patient demographics

• Collect copays, deductibles, and out-of-pocket payments

• Keep the lobby, front desk, and daily flow organized and professional

• Communicate clearly with clinicians about patient arrivals and schedule changes

Required

• High school diploma or GED

• At least 1 year of medical office, front desk, or patient-facing healthcare experience

• Comfortable with phones, scheduling, and multitasking

• Strong customer service skills

• Basic medical terminology

Nice to Have

• PSR or medical receptionist experience

• Insurance eligibility or authorization experience

• EMR/EHR familiarity

• Experience collecting patient payments

• Stable clinic environment

• Clear responsibilities and expectations

• Supportive clinical and operations teams

• Opportunity to grow within a healthcare organization

• You’re treated like a professional—not an afterthought

• $21.00–$25.00/hour

• Medical, dental, vision

• 401(k) with employer match

• Generous PTO

• Wellness benefits (EAP, financial resources, mindfulness support)

• Onsite in Rancho Bernardo, San Diego, CA

• Standard weekday clinic hours

• Occasional travel to nearby clinics as needed

If you take pride in running a smooth front desk, helping patients feel taken care of, and keeping a clinic on track—we’d love to meet you.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.