Cancer Center Scheduling Coordinator

DESCRIPTION

Under the supervision of the Clinical Operations Manager, the Breast Health Center Front Desk Clinic and Infusion Coordinator oversees various clerical and administrative tasks to support daily patient services across multiple clinical areas, ensuring efficient operations and optimal patient experience.

Responsibilities include greeting patients, managing check-in and check-out procedures, patient registration, insurance verification, and appointment scheduling for various Cancer Services clinics, such as the Multi-Specialty Clinic, BMT, Breast Clinic, and Hillcrest Cancer Clinic. This role also involves scheduling and coordinating complex appointments including clinic visits, infusion and fast track appointments, and lab visits for both oncology and non-oncology patients. Close collaboration with patients, providers, nursing teams, and leaders is essential to ensure accurate and safe treatments and to facilitate a seamless patient journey.

Continuous communication with patients regarding appointment updates is integral to the role. Duties also involve conducting registration processes, verifying insurance and authorization, updating patient demographics, collecting co-pays, preparing check-in forms and wristbands, managing petty cash, reviewing and updating work queues, handling Epic InBasket messages, scheduling mammograms and ultrasounds, and liaising with physicians, nurses, and other staff across various UCSD departments.

Additionally, this position requires a thorough understanding of authorization requirements and referral management, as well as directing patients to the appropriate clinical settings, and facilitating a smooth patient flow. Flexibility to provide coverage in different areas, including Infusion Services Call Center and check-in support, as well as performing other clerical and administrative duties as needed, is also expected.

• Three (3) years of relevant experience working in a large healthcare organization.
• Prior scheduling experience.
• Excellent written and verbal communication skills.
• Advanced customer service skills in person and over the phone.
• Strong computer skills and abilities managing multiple systems during calls.
• Working knowledge of medical terminology.
• Strong attention to detail, organization, time management skills and abilities.
• Ability to build strong relationships with physicians, clinical and non-clinical team members, colleagues and leadership.

• Experience working in Oncology, and/or a multispecialty clinic setting.
• Knowledge of Oncology, Infusion, Imaging, Radiology, Lab, and/or multispecialty scheduling.
• Experience with insurance, authorization, and referrals, including knowledge of third-party payors, including federal, state, and private health plans.
• Previous call center Experience.
• Epic Experience.
• Medical terminology training or certificate.
• Bilingual:
  English and Spanish.

• Must be able to work various hours, including overtime, weekends, holidays, and locations based on business needs.
• Position expected to float to multiple locations based on department staffing needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Performs other duties as required.

Pay Transparency Act

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing…