Patient Service Representative

Patient Service Representative page is loaded## Patient Service Representative locations:
Logan Heights FHC - San Diego, CAtime type:
Full time posted on:
Posted Todayjob requisition :
R0021282
** For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
** FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  

FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
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* Job Summary:

** Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash.

Dependent upon the size of the area responsible, the employee may encounter a high volume of patients.
** Responsibilities:
*** Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
* Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
* Follow policies and procedures in collecting and handling cash.
* Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
* Confirm, request, and process referrals and authorizations for specialty services.
* Contact patients to schedule appointments and make reminder/recall notifications.
* Respond to customer billing and payment inquiries on an as needed basis.  May escalate billing issues as needed.
* Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
* Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
* Performs other duties as assigned.
** Requirements:
*** High School diploma or GED equivalent required.
* Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
* 1-year experience in community healthcare preferred.
* Bilingual English/Spanish preferred.
** Rewards:
*** Job type:
Regul…