Client Care Coordinator

Benefits

• Paid sick days and holidays
• $21 - $24 / hour + daily pay option through Tapcheck
• Flexible schedule
• Bonus based on performance

First Light Home Care of Coronado is a locally owned home care agency serving seniors and adults in San Diego. Our mission is simple: help people have their best day, every day—by delivering reliable care, supporting caregivers, and building trust with families.

We are in startup mode, building our team and systems from the ground up—and we’re looking for someone who wants to grow with us.

This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.

• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
• Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
• Supervise and coach caregivers and conduct performance appraisals
• Complete appropriate visit records on time and according to policy
• Visit prospective clients after referrals are made to introduce First Light Home Care and on an ongoing basis as needed
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

• 2 years related home care / health care industry experience preferred
• Prior experience as Caregiver, Home Care Aide (HCA), PCA, CNA, or CHHA is preferred
• Excellent communication skills—especially in fast-moving situations
• Highly organized, dependable, and detail-oriented
• Comfortable working in a startup environment where processes are still being built
• Familiarity with Well Sky or similar scheduling software is a plus
• Ability to pass Live Scan background check
• California Home Care Aide (HCA) certification or willingness to obtain

• First Light Home Care is recognized as one of America s Best Home Care agencies to work for. We proudly offer:
• Opportunity to grow into expanded responsibilities as the agency scales
• Supportive, locally owned team that values caregivers and staff
• 401(K)
• Referral incentives
• Paid orientation and training

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the First Light Home Care Support Center.