Integrative Care Clinic Assistant La Maestra Community Health Center

Pay Range: $23.00-$26.00

Location: City Heights (occasional travel to National City & El Cajon)

Status/

Hours:

Full Time/ Reg

The Integrative Care Clinic Assistant (ICC Assistant) position serves: as a Receptionist, Chiropractic/Acupuncture equivalent of an MA and oversee the Integrative Care Clinic operations and schedules. As Integrative Care Clinic Assistant (ICC Assistant) crosses several job duties ranges from front office Receptionist duties to MA type of duties. The individual works very closely with other Integrative Care Clinic staff on day to day functions to meet operational needs.

One of the most important functions is the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the chiropractic/acupuncture services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

The Integrative Care Clinic Assistant is to support the Integrative Care Clinic with appointment management, patient flow, record keeping, patient education and miscellaneous duties. This makes him/her an integral part of the Department services. The Integrative Care Clinic Assistant duties will support and help to develop the professional relationship between the Chiropractor/Acupuncture, other providers and staff in the clinic that directly affects the patient satisfaction and long term clinical outcomes.

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Knowledgeable of insurances, health plans , Sliding-Fee and LMFC programs
• Schedule appointments; if needed
  -will manage prior authorizations for new and establish patients.
• Answer incoming calls and makes an appointment with the Chiropractor
• Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation in Practice Management, Documentation Management, I2I, and Electronic Health Record or any relative system.
• Checking-In patients
• Managing referrals
• Assure that all services provided have been checked out properly for each patient and reconciles the day’s activities for appropriate billing.
• During the Check-Out process; patient will receive the Patient Plan, if needed patient education or and any follow up appointments
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Arranges for collection deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Balance cash register in accordance with the cash handling policy when needed.
• Work closely with Medical, Dental and Nursing staff to assure smooth patient flow
• Work closely with patients who did not keep their appointment for follow-up.
• Call and remind patient of his/her appointment. (by phone or text)
• Follow up on “no show” patients on daily basis.
• Answering/responding to calls, texts, Patient Portal and emails
• Communicate patient’s problem/complaint to the appropriate staff, department or Care Team
• Assist the Chiropractor / Acupuncture Providers with patient education, collecting data, screenings, Intakes or follow-ups or any activities needed during the visit.
• Answer patient inquiries about chiropractic services
• Required to collect any necessary data for reporting purposes within the corresponding system.
• Working closely with the Integrative Care Clinic Coordinator
• Working closely with the Chiropractic and Acupuncture Providers
• Oversee and manage Integrative Care Clinic schedules
• Cleaning/sanitizing/tidying around the clinic
• Respond to Patients concerns
• Take Blood pressure for patients
• Be a liaison to other department managers such as Next Gen, Billing, and QI team.
• Attend meetings
• Other related duty as the job requires.