IR Clinic Call Center Specialist

IR Clinic Call Center Specialist - 137872

Under general supervision, the incumbent is responsible for customer service, registration, scheduling for clinic and procedural appointments, front desk check in, and insurance verification in a busy, patient-focused contact center. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services, scanning incoming medical records, obtaining outside records, data entry and template management.

• Completes registration for new or established patients in a timely and accurate manner.
• Adheres to registration and scheduling protocols and standards.
• Ensures patients have secured authorization and referrals when scheduling appointments.
• Interviews patients via telephone to obtain demographic and financial information.
• Verifies insurance eligibility for outpatient services on all Third-Party Payers.
• Operates Epic system to gain and input information; relays medical messages to patient/clinic staff.
• Advise patients of clinic deposit requirements based on UCSD Medical Group Financial Policy.
• Other related duties as assigned.

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Previous experience in a call center and/or customer service environment.
• Epic Cadence scheduling experience or similar function.
• Knowledge of third-party payors including federal, state and private health plans.
• Must be able to work various hours and locations based on business needs.
• Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
• Excellent customer service skills.

• Data entry experience.
• Bilingual English/Spanish.

• Must be able to work overtime as required.
• Employment is subject to a criminal background check and pre-employment physical.

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%).
Hourly Equivalent: $27.49 - $34.17

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

UC San Diego values and welcomes people from all backgrounds. UC San Diego Health is a smoke and tobacco free environment and maintains a marijuana and drug free environment with employee drug screening policies.