Scheduling Specialist - Vascular Surgery

Overview

Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers.

This position is exclusively available to Vascular Program staff transitioning to Scripps Health. Applications from individuals outside this group will not be considered.

• Interact with patients, payers and providers to gather information necessary for accurate registration, including assigning a Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Respond to customer billing and payment inquiries as needed.
• Mentor and train staff on departmental procedures.
• Accurately schedule and re-schedule complex patient procedures and appointments, including proficiency in scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, and performing Key User duties with minimal errors.
• Accurately document patient-to-provider communication, assess urgency and escalate as appropriate.
• May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer-specific policy exclusions or limitations to coverage; collecting any patient responsibility and accurately preparing end-of-day reporting or payment reconciliation as needed.
• Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and involving leadership to resolve concerns.

• Must possess excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD
  10 codes and CPT/HCPC Codes and Modifiers are required.

• 2 year experience customer service or healthcare/medical office environment.

At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Position Pay Range: $27.24-$35.88/hour