Operations Support Specialist, Healthcare

Operations Support Specialist – Join Renovo Solutions, a nationwide healthcare technology management company dedicated to enabling patient‑centric solutions across 40+ states. We prioritize employee growth through training programs and a supportive work environment.

Summary – The Operations Support Specialist is a full‑time on‑site role assigned to a specific resident staff account (facility) to provide account assistance. The role is responsible for on‑site account administration and must maintain an exceptional relationship with account sponsors, facility staff, equipment end users, vendors, and service personnel.

Essential Duties & Responsibilities

• Exhibit excellent leadership and personnel skills; manage work priorities, schedules, and training requirements.
• Maintain service reports and CMMS (Renovo Live) data; handle filing, scheduled maintenance tracking, monthly status reports, and overdue notifications.
• Coordinate and monitor vendor services; resolve challenges, negotiate service contracts, and keep sponsors updated.
• Process inventory additions and deletions; conduct cycle counts, review inventory reports, and provide sponsor weekly performance reviews.
• Schedule scheduled maintenance proactively; pursue 100% monthly completion rate and respond to urgent requests within 15 minutes.
• Track repairs to completion, follow up with end users, order parts, maintain accurate inventory, and ensure customer satisfaction.
• Communicate safety and quality issues, attend safety committee meetings, and perform other duties as assigned.

Education / Special Training

• B.S. Degree or equivalent required.
• Minimum 2 years experience in Life Science / Research industry preferred.
• Exceptional organizational and administrative skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, especially Excel.

Required Competencies

• Accountability – Takes ownership of assigned work and follows through.
• Communication – Clearly expresses thoughts and ideas in written and verbal forms.
• Customer Service – Demonstrates a “customer‑first” mentality.
• Priority Setting – Prioritizes assigned schedules and workload.
• Technical Knowledge – Basic understanding of general clinical patient care devices.

Required Work Hours – Forty hours per week during daytime and evening hours; overtime or on‑call may be required with prior approval.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Other

Industries

• Hospitals and Health Care

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