Medical Front Office - Patient Service Specialist

Medical Front Office - Patient Service Specialist

San Diego, California

Select Physical Therapy Clairemont Mesa is looking for a motivated individual to join our team. We have a strong connection with our local community and a solid reputation with our patients and local referral sources. Our top candidates will have strong customer service, be well organized, flexible, and come to work with a big smile each day.

When patients enter our centers we want them to have an exceptional experience—starting at the front desk. As a patient service specialist you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

• Center
  
  Location:
  
  5 Mesa College Drive Suite 101A, San Diego, CA 92111
• Type of Employment:
  Full Time
• Hours:
  
  Weekdays
• Compensation: $21.00 - $22.00/hour based on experience

• Start Strong:
  Mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO to maintain a healthy work‑life balance
• Your Health Matters:
  Comprehensive medical, RX, vision, and dental plan offerings
• Invest in Your Future:
  Company‑matching 401(k) retirement plans as well as life and disability protection

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit.
• Schedule patient appointments in person or over the phone.
• Maintain regular communication with parties including attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications.
• Provide patients with pertinent information about their next appointment as they check out.
• Respond to requests for information from patients, providers, and coworkers.

Minimum Qualifications:

• High School Diploma or GED required.
• 1 Year of Front Desk Experience.
• 1 Year of Scheduling Experience.

• 1 Year of Medical Office Experience.
• Health Care Experience.

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
• Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift.
• Ability to lift up to 25 lbs safely from ground to waist using proper body mechanics.
• Ability to carry office supplies up to 10 lbs.
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction.
• Ability to speak and hear sufficiently to understand and give directions.