Police Dispatcher

Position Summary

Looking for an essential role within a dynamic team? Become a Police Dispatcher and be the vital link between our campus law enforcement officers, outside emergency agencies, and the community.

Your Role: As a Police Dispatcher, you'll maintain clear and efficient communication channels, ensuring the swift and accurate relay of general and emergency information. You'll perform standard dispatch duties, using advanced computerized systems to manage data and support our campus law enforcement team.

• Receive, record, and dispatch critical information quickly and accurately.
• Communicate effectively with campus police, law enforcement agencies, and the public.
• Operate automated dispatch and police information systems.
• React swiftly and demonstrate good judgment in high-pressure situations.
• Provide technical support within the University Police Department’s Emergency Communications Center (ECC).
• Handle 9-1-1 and non-emergency calls and assist at the front lobby walk-up counter.
• Offer tactical dispatching and scribing support for critical incidents.
• Monitor fire, CCTV, and access control systems.
• Engage in public education and outreach programs.
• Provide clerical support for various law enforcement services.

Join a supportive team that values professionalism, quick thinking, and effective communication. As a Police Dispatcher, you'll play a crucial role in keeping our campus safe and secure while gaining valuable experience in a fast-paced environment.

• Full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Regular work schedule will be one of the following:
  • 3/12 work schedule, twelve (12) hour shifts on three (3) consecutive days during each calendar week plus an additional eight (8) hour shift every other week
  • 4/10 schedule, four (4) consecutive days of ten (10) hours
• Dispatchers may be required and/or mandated to work on-call assignments, work past scheduled shifts, and work overtime with short notice; work overnight shifts, rotating shifts, weekends, and holidays.
• The individual hired into this role will work on campus at SDSU in San Diego.

Safety and security is coordinated by University Police, through a force of 42 sworn full-time police officers, 40 sworn part-time, and 25 non-sworn support employees. Our police officers are graduates of the California Peace Officers Standards Training Academy with full arrest powers throughout the state. They undergo continued training to upgrade their skills as well as first aid and CPR. University Police officers are armed.

They conduct foot, vehicular and bicycle patrols on campus and in the adjacent community 24 hours a day. Officers are responsible for reporting and investigating crimes and traffic accidents, enforcing state laws and local ordinances, responding to medical emergencies and all other incidents requiring police assistance.

Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.

Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related…