Card Services - Card Services Assistant Manager

Mission Federal Credit Union is looking for a Card Services Assistant Manager to help lead a high-performing team that supports our members across debit, credit, and ATM products. If you’re energized by operational excellence, coaching others, and improving processes that enhance the member experience, this role is a great opportunity to step into impactful leadership within a collaborative, mission-driven environment.

• Support daily department operations—ensuring coverage, workflow, and timely task completion.
• Serve as first-level and escalated support for complex member inquiries across debit, credit, and ATM products.
• Maintain staffing continuity by reviewing attendance, approving timecards, and managing backup assignments.
• Oversee daily settlement and balancing for ATM, debit, and credit card transactions, including GL accuracy and card inventory certifications.
• Support ATM operations and dispute resolution, including Regulation E claims and compliance with Mastercard, STAR, and CO‑OP requirements.
• Develop and maintain procedures, job aids, and documentation, identifying opportunities for process improvements.
• Represent Card Services in cross-functional projects, offering operational insights and supporting implementation work.
• Analyze operational metrics and support quarterly certifications for STAR, Maestro, and other networks.
• Coach and mentor team members, strengthening problem‑solving skills, service quality, and procedural adherence.
• Support the Master Card Purchasing Card program, including training and client support.
• Ensure compliance with Mission Fed, security, and federal regulations, including BSA requirements.

• Associate degree in Business Administration or related field (or equivalent experience).
• 5+ years of experience in financial institution or card operations; at least 2 years specifically in card services.
• Leadership experience providing mentoring, training, or guidance to team members is highly preferred.
• Strong project management, research, and problem‑solving abilities.
• Excellent communication skills—professional, clear, and member-focused.
• Ability to work independently and collaboratively in a fast-paced environment with shifting priorities.
• Experience with Microsoft Office Suite, Symitar, First Data, STAR Station, Adobe Acrobat, and other relevant systems.

• Great team!
• Professional yet relaxed environment!
• Training. Lots and lots of training to take your career to the next step!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match

Base Pay/Salary: $89,000 - $112,000 per year*

* Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.