Manager, Loss Mitigation

Manager, Loss Mitigation

Guild Mortgage Company
, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

The Manager, Loss Mitigation plays an important role in the organization by monitoring work for regulatory compliance and by performing several tasks related to the Loss Mitigation SPOC department. This role is primarily responsible for, under intermittent direction, managing the day‑to‑day activities of the LM SPOC team and monitoring reports to ensure the Loss Mitigation department is compliant with all laws, regulations, and policies and meeting productivity expectations.

This role will ensure Loss Mitigation reviews and processes are conducted timely, accurately and in compliance with established investor, company, state and federal guidelines and regulations.

This role is an exempt position with a Targeted Salary Range of $80,000 to $102,000 annually. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

• Review daily reporting for accuracy, proper documentation, and timely turn‑around, review for any exceptions that pose audit related risks.
• Monitor staff pipeline reports for production levels and documentation; oversee the LM SPOC team’s performance based on production and call quality expectations.
• Oversee and manage the development and review of policies and procedures related to servicing functions, within the scope of the servicing team. Policies and procedures updated at minimum annually or as required by regulatory changes.
• Responsible for maintaining M.L.O. Licensing and CEU (educational) requirements (approximately 40 hours annually) within the team, as needed.
• Respond to complaints/appeals by determining the merit, reviewing the appeal response letter draft, and ensuring it is brought to a satisfactory conclusion.
• Respond to escalations of borrower complaints, investor inquiries and litigation mediation.
• Respond to audit findings (both internal and external audits) and develop remediation plan if needed.
• Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.
• Monitor LM SPOC calls to ensure adherence to Call Quality expectations, Regulatory requirements, and Investor guidelines.
• Implement performance management standards and provide timely feedback to employees to ensure company and business unit goals/expectations are met.
• Perform hiring activities in a fair and impartial manner to ensure all qualified candidates are properly vetted.
• Work closely with the leadership team to implement a Call Quality program and incentive structure that is effective, fair, and sustainable.
• Reinforce continuous improvement ideals and identify opportunities to meaningfully improve internal processes.
• Perform other duties, as assigned.

• High school diploma and some college, technical training or equivalent required; bachelor’s degree in finance, business or a related field preferred, along with seven or more years total experience in mortgage default or loss mitigation, with at least four years in a supervisory role required.
• Expert‑level knowledge of conventional and government mortgage loan documents, including overall processes and inter‑relationships, standards and requirements, terminology, compliance, and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Expert‑level knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred.
• Strong interpersonal and problem‑solving skills.
• Highly organized and detail oriented; ability to work in a fast‑paced, department‑metrics‑driven environment required.
• Advanced math skills required.
• Proficiency with basic internet…