Operations Utility Officer

Operations Utility Officer - San Diego, CA

The Operations Utility Officer is responsible for regularly supporting the Branch Manager, Operations Supervisor, Officer and Operations Manager; ensuring branch operational activities run smoothly and efficiently; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.

The Operations Utility Officer is required to be completely knowledgeable and skilled and perform duties in the areas of Personal Banker, CSR, vault, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced CSRs and other staff members. May be responsible for various branch functions in the absence of the Client Services Officer / Client Services Manager.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, and vault teller.
• Assist in opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks OFAC and Chexsystem history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.
• Receive, validate, document, input, call back and coordinate customer wire requests in an efficient and timely manner. Ensure wires and wire procedures are followed at all times with no errors. Ensure timely and accurate customer follow up.
• Provides on-the-job training of new employees in various branch operational duties including CSR and Personal Banker.
• Assists the Operations Supervisor / Officer / Manager with the accurate completion of related operational reports initiated by the Bank’s data processor along with miscellaneous internal reports.
• Assists the Operations Supervisor / Officer / Manager to ensure maintenance of branch property by identifying and coordinating repairs and upgrades.
• Maintains proper level of vault cash within prescribed branch limits and legal requirements.
• May participate in assuring quality control in regards to audits and certifications.
• Performs lead duties including assigning and reviewing work for accuracy and completeness, assisting others in resolving problems within given authority, approving transactions within authority levels and training others in branch operations.
• Assists other branch offices in resolving operational inquiries.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Maintains satisfactory balancing average based on established guidelines.
• Balances CSR differences as it relates to general ledger accounts; maintains accurate CSR balancing records; balances branch cash totals.
• Operates computer efficiently to process transactions, account activity and determine balances.
• Assists clients and resolves problems within given authority.
• Maintains strict confidentiality of all records and data received and produced.
• Receives deposits by determining that all necessary deposit documents are in proper form, and issuing receipts, places proper holds as necessary.
• Cashes checks, savings withdrawals and confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing; places proper holds as necessary.
• Issues official checks and savings bond applications.
• Accepts loan and installment payments.
• Types routine letters, reports and forms; maintains files, copies and faxes documents, and orders and distributes supplies; records, files, updates information or reports as required; prepares wire transfers.
• May accept Regulation E and ACH disputes acquiring appropriate documentation and signatures and forwarding to appropriate department for processing.
• Assists in other areas as needed.

BSA/AML/Compliance Responsibilities

Complete required documentation for new accounts including collection of required customer documentation, identification and information as required by the Bank’s CIP program. This position includes direct interaction with customers and prospects…