Principal Risk & Recovery Manager

Headquartered in San Diego, Mulligan Funding serves as a leading provider of working capital (Up to $5M) to the small and medium-sized businesses that fuel our country. Since 2008, we have prided ourselves on our collaborative, innovative, and customer-focused approach. Enjoying a period of unprecedented growth, driven by the combination of cutting-edge technology, human touch, and unwavering integrity, we are looking to add to our people first culture, with highly motivated and results-oriented professionals, to push the limits of what’s possible while creating value for all of our partners.

As a Principal Risk & Recovery Manager
, you will assume a multifaceted role that involves working closely with customers to explore workout options for distressed loans while also managing the collection of delinquent accounts. This dynamic position requires an in-depth understanding of loan structures, negotiation skills, legal procedures, bankruptcy laws and the ability to provide exemplary customer service.

• Collaborate with customers facing financial difficulties to explore workout options such as loan modifications, forbearance agreements, and repayment plans
• Negotiate and manage a portfolio of complex workout agreements and recovery efforts while ensuring compliance with applicable laws and regulations
• Manage several collection agency outsourcing processes which includes selection, onboarding, performance management and due diligence reviews
• Lead the collections efforts on large and complex delinquent accounts
• Conduct quality assurance and compliance checks on all third party vendors
• Partner with internal and external legal counsels to resolve more complex loan delinquencies
• Proactively contact customers with overdue payments and delinquent accounts to initiate recovery efforts
• Provide exceptional customer service by addressing borrower inquiries, concerns, and disputes with professionalism and empathy
• Generate reports on workout and collection activities, analyzing trends and proposing process improvements
• Liaise between company leadership and client, presenting leadership with an analysis for client loan defaults
• Analyze the root causes of loan distress and develop strategies to prevent future delinquencies
• Perform other duties as assigned

• 7+ years of progressive experience in risk management, collections, recovery, or debt resolution within financial services or fintech
• Deep knowledge of bankruptcy regulations, debt restructuring, and loss mitigation strategies
• Hands on experience leading complex recovery portfolios and improving charge off and recovery performance
• Strong working knowledge of credit and collections platforms, CRM systems, and data driven decision making (Salesforce, Excel, reporting tools)
• Experience reviewing legal documents, contracts, and settlement agreements with sound risk judgment
• Proven success negotiating repayment plans, settlements, and vendor or agency relationships
• A track record of building, coaching, and leading high performing teams
• Comfort operating cross functionally with Legal, Compliance, Finance, and Operations partners
• Strong analytical skills with the ability to turn data into actionable strategy
• Excellent communication skills and confidence presenting recommendations to leadership
• The ability to balance customer experience with risk mitigation and business outcomes
• A proactive, ownership mindset with strong organization, prioritization, and time management skills
• A Bachelor’s degree in a related field or equivalent professional experience

• Comprehensive medical, vision and dental benefits that give you peace of mind
• Flexible Spending Accounts (FSA) that let you use pre‑tax dollars to cover healthcare expenses
• A fantastic 401K with matching contributions that helps you plan for retirement and build wealth over time
• Generous sick, vacation, and holiday benefits that give you the time and flexibility you need to enjoy life
• A gym membership contribution that supports your well‑being and helps you stay energized and focused
• An internal referral program that rewards you for bringing talented people to the team
• Company events that foster a positive and inclusive…