Ice Arena Attendant - SC​/San Diego Kroc Center

13-004 - Ice Arena Attendant I - SC/San Diego Kroc Center

Salvation Army ARC – San Diego, CA

To provide quality customer service and assistance to members and guests within the Ice Arena venue.

• Provide customer service to members and guests entering the assigned venue, provide direction and answer questions as needed, ensure prompt and courteous service.
• Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiency.
• Verify membership status through point-of-sale (POS) system.
• Handle cash, make changes and operate point-of-sale (POS) software system.
• Wait on members and guests according to established procedures.
• Monitor all recreation activity in assigned venue.
• Maintain the orderliness and cleanliness of all work areas and keep the sales area clean and neatly arranged at all times.
• Answer all incoming calls quickly and politely; accurately answer basic questions about facility-wide events and programs; provide specific knowledge of all assigned venue programs and functions.
• Work with volunteers, co‑workers, members, and guests on a professional level, interface with peers, supervisors, and people of various socio‑economic backgrounds.
• Adhere to RJKCCC operations as well as all policy procedures adopted by Administrations.
• Observe all safety rules and regulations.
• Maintain a safe working environment; report all harmful problems with the facility to the proper supervisor.
• Assist in emergency or accident situations as needed.
• Attend staff meetings as assigned.
• Assist in venue‑specific program preparations and clean‑up.
• Secure POS area at the close of shift.
• Attend and complete at least 2 hours of Child Safety training as approved by The Salvation Army.
• Report any suspicion of child abuse to the appropriate supervisor and Child Protective Services.
• Generate legible and accurate accident and incident reports as required and forward to supervisor in established time frames.
• Provide activities for participants of all ages in the assigned venue.
• Handle other duties as assigned.

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis; ability to lift up to 40 lbs; ability to grasp, push, pull objects; ability to operate computer, fax and telephone.

• At least 16 years of age.
• Ability to follow written and verbal directions in English.
• Previous cashier and/or customer service work experience helpful.
• Meet all health and safety regulations as defined by the Health Department and The Salvation Army.

• Bilingual in English/Spanish helpful.
• Ability to work independently, with minimal supervision.
• Ability to function in a fast‑paced, frequently changing environment.
• Ability to function in an often loud, cold environment.
• Computer software application experience helpful.
• Ability to ice skate safely and assist others.

Entry level

Full-time

Other

Restaurants