English and Spanish Speaking Call Center Representative

English and Spanish Speaking Call Center Representative

English Speaking Starting Pay: $18.00/hr

Spanish Speaking Starting Pay: $19.00/hr

Pay Range: $18.00-$26.00

To provide the highest level of customer service, while continually improving and increasing efficiency.

• Provides courteous and professional customer service to customers.
• Completes the E/E report.
• Knows computer functions and is proficient in E1 and C1.
• Assists customers with their delivery time frame and current status.
• Informs customers of delivery updates regarding driver’s route if any delays and/or calls a heads.
• Confirms delivery with customers to assure their delivery of goods was to their satisfaction.
• Provides delivery support to the drivers.
• Responds to all emails; includes internal emails, shorts, customer emails, or any other emails to delivery support.

• Answer all incoming calls from all queues.
• Completes the SDD calls/txt report @2pm, 4pm, 6pm.
• NAH/PPD report @9am, 1pm, 4pm, 8pm.
• Delivery progress outcome comments - check throughout the day. Check for discrepancies.
• Respond to all code change request emails.
• Inspects merchandise (going in/out).
• Snapshot code check (delivery).
• Returns merchandise.
• Follows up (external/internal).
• Provides customer service for any walk-in customers at CPU or lobby if needed.

• Able to work a flexible schedule to include nights, weekends, and holidays.
• Has to be able to meet the needs of the company, which may include: relocating and change in schedules/shifts.
• Needs to be organized, self-driven, and reliable.
• Follows dress code:
  Professional attire.
• Follows a safe work environment.

Jerome’s Furniture provides a team-oriented retail environment. We also offer a competitive benefit package including:

• 401(k) Plan
• 401(k) Matching
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term Disability Insurance
• Employee Discount Program
• Employee Buying Program
• Gym Reimbursement Program
• Family Savings Account
• EAP program
• Minimum employment tenure required for most benefits.

Jerome's is a smoke and tobacco free environment.

Jerome's is a Drug Free Workplace; all prospective candidates are required to complete and pass a background check and drug screen as a condition of employment, and prior to employment.

Jerome's is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All offers of employment made by Jerome's are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 3 business days of any conditional offer of employment).

The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

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