Outbound Lead Coordinator​/Plumbing and HVAC

Benefits:

• 401(k) matching
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources

Location:

San Diego, CA (In-office)
Type:
Full Time
Pay: $30–$36 per hour (based on experience)

Schedule:

Monday–Friday

We support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn’t, opportunities are missed.

This role exists to make sure no lead falls through the cracks
.

• Make outbound calls and texts daily to:
  • Unsold HVAC and plumbing estimates
  • Canceled appointments
  • Past customers and maintenance opportunities
• Book tune-ups, inspections, and follow-up appointments
• Create and manage leads and follow-ups in Service Titan
• Keep every open lead updated with clear notes, status, and next steps
• Close out leads cleanly when customers move forward, decline, or confirm replacement
• Keep outbound lists organized, current, and prioritized
• Lead day-to-day outbound execution by example and help keep the team on track
• Identify additional outbound opportunities inside Service Titan
• Support HVAC and plumbing cross-sell follow-up as programs roll out
• Work closely with the Operations Manager to keep schedules full, especially during slower periods

This is a lead execution role with ownership over outbound follow-up and lead recovery. You’ll lead by example and have real influence on how outbound work is executed day to day.

This is not a formal people-management role (no hiring, firing, or discipline responsibilities). You’ll work closely with the Operations Manager, who remains accountable for operational decisions and performance management.

• Have experience in HVAC, plumbing, or home services (strongly preferred)
• Are comfortable with high-volume outbound calling and texting
• Are organized and don’t let follow-ups slip
• Take ownership and follow through without being chased
• Can lead peers by example without needing a title
• Have Service Titan experience (a plus, not required)

• $30–$36 per hour
• Monday–Friday, in-office schedule
• Clear expectations and ownership
• Leadership visibility and real impact
• Opportunity to grow as our plumbing division expands
• A team that values accountability, follow-through, and results

• 401(k) with company match
• Paid time off (holidays, vacation, sick, birthday, anniversary)
• 100% employer-paid medical insurance
• On-site gym and shower access
• Employee discounts (including mortgage perks)