Field Service Engineer

Job Description Summary

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

• Provide comprehensive technical support for BD Pyxis automated dispensing systems in healthcare facilities, including remote troubleshooting and on-site service, while managing work orders through diagnosis, resolution, documentation, and escalation when necessary.
• Execute preventive maintenance programs and deliver efficient field services including installations, repairs, calibrations, and customer training, while maintaining proper inventory of service parts according to company policies.
• Maintain detailed documentation of all service activities, expenses, and time distribution while properly securing and maintaining company assets such as vehicles, tools, and inventory.
• Demonstrate superior troubleshooting abilities for both hardware and software issues, with the capability to work independently while knowing when to engage team leadership for advanced problem resolution.
• Commit to ongoing professional development through continuous training on products and applications, attending approved seminars, and maintaining thorough knowledge of corporate procedures including customer complaint handling and Medical Device Reporting requirements.

• Associate Degree in Healthcare Technology or related technical field, or 5-7 years of equivalent work experience, with demonstrated hardware/software/IT support experience for both proprietary and standard applications.
• Must possess CompTIA A+ Certification and Customer Support Certification, along with proven experience in computer electronics, Windows OS, networking, and medical/electromechanical device service and repair.
• Position requires 24x7 on-call availability in a customer-facing environment, ability to work with minimal supervision, and physical capability to lift a minimum of 70 pounds.
• Must demonstrate strong mechanical aptitude, computer proficiency, excellent verbal/written communication skills, and effective time management, along with maintaining a valid driver's license that meets BD's auto safety standards.
• Must provide and maintain proof of comprehensive immunizations including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD testing, Tetanus/Diphtheria/Pertussis, and COVID-19 to ensure access to customer sites for performing essential job functions.

• Prior Automated Teller Machine (ATM) experience
• Prior military Bio-Med experience
• Prior customer support center experience/training
• Prior experience working as a hospital pharmacy technician or in a hospital Bio‑Med environment

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the…