Trainer, Technical Support

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers—the world’s leading chip makers—to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Tasks include delivering training courses for external and internal customers on highly technical laser systems, teleconference or online delivery. They will also participate in curriculum development projects, procedure validation, laser service, test equipment maintenance and tool control.

Training tasks include:

• Delivers in-house, onsite training for Cymer’s internal and external customers.

• Conducts technical knowledge and skills training for field service engineers.

• Serves as a multiple platform Instructor to deliver knowledge and skills training on product offerings. Examples include, but not limited to: XLR 900 LASER, 7000 (ArF & KrF) single chamber LASERs.

• Performs service, maintenance and troubleshooting on department LASERs to maintain a ready for training status.

• Utilizes and maintains test equipment such as oscilloscopes, DVMs, power meters and beam analysis tools.

• Orders and transacts parts in oracle.

• Assists development team with preparing effective training content; videos and CBTs.

• Enforces all safety policies and procedures to ensure a safe environment for training.

• Conducts and reports student evaluations for new hire students to Lead Trainer and Training Manager.

• Collects and analyzes data for troubleshooting purposes as part of training delivery and laser maintenance.

• Runs LASER status/health reports as instructed.

• Participates with Lead Instructor to resolve training department LASER issues.

Although the primary responsibility is technical training, this position is also responsible for participating in the curriculum development and learning administration process. Curriculum development and learning administration skills include:

• Participates in needs analysis studies to determine training requirements for the field.

• Conducts validations of processes, procedures and curriculum.

• Processes class attendance in Learning Management System.

• Bachelors degree in electrical engineering, mechanical engineering or equivalent field; or equivalent years of working experience.

• 2-3 years of experience as a technical/vocational instructor or in the field, in the semiconductor industry.

Preferred:

• Public speaking experience.

• Familiarity with basic test equipment: basic multimeters, o‑scopes, hand tools preferred.

• Experience with data collection and data analysis from various laser platforms.

• Experience with audio/video equipment.

• Experience with development tools such as Storyline, Captivate, Photoshop etc.

• Experience with Learning Management Systems as a user or administrator.

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view.

You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Observe and respond to people and situations and interact with others encountered in the course of work.

• Learn and apply new information or skills.

• Demonstrate a strong class presence and prioritize safety in a learning environment.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and…