Field Service Engineer, Additive Manufacturing

Field Service Engineer, Additive Manufacturing

Join to apply for the Field Service Engineer, Additive Manufacturing role at Firestorm.

At Firestorm, we’re on a mission to revolutionize how defense solutions are designed and delivered. Our goal is to empower U.S. ally nations to effectively deter aggressors—regardless of their defense budget—through innovative, cost‑efficient technologies. We call this vision “democratized deterrence.” As a VC‑backed company at the intersection of defense and Silicon Valley, we’re pioneering the development of mission‑adaptable aerial vehicles that put power back into the hands of operators.

By prioritizing operator effectiveness, we’re pioneering a new era of aerial vehicle design. We aim to upend the traditional defense procurement model by delivering world‑class capabilities at a fraction of the usual cost. Join us at Firestorm as we redefine defense procurement, making cutting‑edge technology accessible to all at a fraction of the cost.

Firestorm Labs is seeking a skilled and driven Field Service Engineer (FSE) to join our growing team, supporting the installation, maintenance, and troubleshooting of HP 3D printers and adjacent additive manufacturing equipment. In this role, you’ll be on the front lines delivering high‑caliber service, ensuring uptime, and helping customers maximize the value of their 3D printing systems. You’ll be joining a mission‑driven company pushing the boundaries of advanced manufacturing, with a direct impact on customer success and product performance.

As the face of Firestorm Labs in the field, you’ll ensure exceptional technical support and customer satisfaction. We’re looking for someone who’s equally comfortable with hands‑on troubleshooting, clear technical communication, and supporting cross‑functional teams like engineering, and operations.

• Install, commission, maintain, and repair 3D printers and related equipment at customer sites
• Perform preventative maintenance (PM), diagnostics, hardware repairs, calibrations, and software/firmware updates
• Perform preventive maintenance, diagnostics and repairs on 3D printing systems and supporting infrastructure, including HVAC and compressed air systems
• Assemble, test, and calibrate mechanical, electrical, and pneumatic components
• Troubleshoot and resolve technical issues using tools such as multimeters, oscilloscopes, calipers, and wiring diagrams
• Train customers, end users, and partners on safe and effective equipment use and maintenance best practices
• Collaborate with engineering on escalated issues and provide field feedback to drive product improvements
• Support cross‑functional stakeholders and operations teams with technical insights during customer interactions and lifecycle management
• Develop or refine technical service procedures and documentation
• Maintain accurate service records, including repairs, parts usage, and customer interactions
• Manage escalations from the team and customers, providing timely resolution and support
• Develop and maintain workflows and release environments in collaborative platforms (e.g., SharePoint, ARENA, Jira)
• Partner with customers to deeply understand their needs, engineering challenges, and problem sets
• Follow all safety, security, lab, and manufacturing protocols

• Bachelor’s degree in Engineering, Computer Science, Mechatronics, or related field; may substitute equivalent hands‑on experience in lieu of a degree
• Minimum 5 years operating, maintaining, or repairing complex machinery in lab or manufacturing environments
• Minimum 3 years of hands‑on experience in field service, technical support, or machine repair roles
• U.S. Citizenship required due to ITAR regulations & the ability to obtain and maintain a Department of Defense (DoD) security clearance
• Strong troubleshooting skills in mechanical, electrical, or pneumatic systems (mastery in at least one area preferred)
• Proficiency with diagnostic tools (e.g., multimeters, oscilloscopes, calibration devices)
• Excellent collaboration skills with the ability to work effectively across engineering and field operations teams
• Proficient technical writing skills…