Associate Account Specialist - Home Energy Advisor

Description

** Associate Account Specialist - Home Energy Advisor (Field-Based)*
* *
* Location:

San Diego, CA (Remote + Field-Based. Local Travel will be required)*
* ** Are you ready to make a difference?*
* The  
** Home Energy Advisor (HEA)
** plays a pivotal role in the success of our single-family residential program  
** by combining strong project management with community engagement and program coordination** . This role  
** bridges the gap between technical execution and participant support** , ensuring that residential retrofit and remodel projects are  
** completed efficiently, equitably,
** and in alignment with community needs.

The  
** HEA serves as both the central liaison for program participants and the lead for managing residential retrofit and remodel projects** . This dual role requires a proactive, community-oriented professional who can manage contractors, coordinate with internal teams, and maintain clear, consistent communication with all stakeholders. The HEA must demonstrate cultural sensitivity, trustworthiness, and a sincere commitment to equitable outcomes.

** Key Responsibilities*
* + Serve as the primary point of contact for program participants throughout the project lifecycle.

+ Lead and oversee residential retrofit and remodel projects from planning through completion.

+ Coordinate with cross-functional teams to ensure seamless information flow and collaboration.

+ Manage contractor relationships, ensuring accountability, quality, and adherence to timelines and budgets.

+ Conduct site visits, inspections, and progress evaluations.

+ Assist in preparing and finalizing scopes of work for each participant.

+ Review and interpret residential building codes to ensure compliance.

+ Support stakeholder engagement through regular updates, discussions, and alignment on goals.

+ Provide community insights through QA/QC processes and participant feedback.

+ Manage incentive layering coordination and follow-up surveys.

+ Maintain accurate project documentation and reporting.

** What You Will Be Doing:*
* + Participant enrollment and onboarding

+ Project planning, scheduling, and execution

+ Contractor oversight and quality assurance

+ Stakeholder communication and coordination

+ Project closeout and documentation

+ Must have a reliable vehicle for  _local_  travel. Requirements are between 25% to 40% of the time. (reimbursement for mileage provided)

** What we need you to have (minimum qualifications):*
* + Bachelor's degree in a related discipline (e.g., Energy, Sustainability, Business, Agriculture, Environmental Science) (One year of professional experience may be substituted for one year of education)

+ 1+ years of experience in energy efficiency, utilities, construction, or a related field

+ Basic mechanical skills and able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements

+ Valid driver's license and successful completion of a Motor Vehicle Records (MVR) check

** What we would like you to have (preferred):*
* + Bilingual or multilingual abilities

+ Familiarity with energy efficiency, sustainability practices, or construction project management

+ BPI Certificate of Knowledge, BPI Analyst, LEED Green Associate, CEM, or similar certification

+ Strong interpersonal and communication skills

+ Experience working with diverse communities

** Expected Outcomes In Role*
* + Improved efficiency in project execution and program coordination

+ Enhanced stakeholder engagement and accountability

+ Timely resolution of project and participant issues

+ Clear communication of program benefits, timelines, and next steps

+ Greater transparency and alignment with community needs

** Working at ICF*
* ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

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