SAS Customer Service Specialist, SAS

Job Description

What does a Pacific Sales Customer Service Specialist do?

This role is responsible for ensuring fast, friendly, and accurate processing for all Pacific Sales customer transactions. The primary responsibilities are to provide an excellent customer experience and the accurate processing of transactions, including new orders, returns and exchanges, releases, and following the 5 steps of the sale. The role also supports the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders, or performing stock checks.

The role also supports Inventory processes, including warehouse functions such as unaccounted research, receiving, shipping, and will calls. The role keeps the Customer Service work center well organized by creating solutions to organizational challenges and is responsible for selling accessories and General Service contracts to customers during review of sales orders.

As a Pacific Sales Customer Service Specialist, you will:

• Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
• Follow the sales steps in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase
• Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks
• Answer incoming calls, prepare shipping invoices
• Complete report reconciliation such as calling report, etc. and daily deposit entry
• Maintain ongoing organization of the Customer Service work center
• Assist Inventory processes such as various report reconciliation (unaccounted research report), receiving product, shipping product, or customer will calls

What are the Professional Requirements of a Pacific Sales Customer Service Specialist?

Basic Qualifications:

• High School Diploma or equivalent
• 1 year customer service or other retail sales experience

Preferred Qualifications:

• Associate degree or above in Business Management or related field

Best Buy is an equal opportunity employer.