Front Desk AssociateManager in Training

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development

Who We Are:

Located in Carmel Valley, Scenthound is not your typical dog grooming shop. We focus on the dog’s overall health and wellness, not just haircuts! Our membership-based model ensures dogs receive routine maintenance and consistent care. We are a culturally driven, collaborative team that prioritizes safety for both dogs and employees. Through our North Star and values, we aim to strengthen the dog-human connection by helping dog parents maintain healthy, clean dogs.

If you share our values, we’d love to hear from you!

Perks and Benefits:

• Clear career growth path to Management roles (Assistant General Manager/Manager) and more
• Competitive hourly pay plus tips and sales bonuses
• Total Compensation: $22.25 - $27/hr
• Base pay ranges from $17.25 to $21.00/hr, with an additional $5.00-$6.00/hr from tips and commissions
• Potential for pay increase after 3 months based on performance
• Merit-based pay raises
• Paid vacation
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate plays a vital role by promoting memberships and delivering exceptional customer service.

This role requires:

• A passion for dogs and dog health & wellness, with willingness to work directly with dogs
• Sales experience and confidence, especially in membership sales
• Customer service experience (retail, restaurant)
• Proficiency with computers and technology
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We seek a goal-oriented individual passionate about sales and customer service! An ideal candidate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We also look for someone eager to grow into a managerial role through our training programs.

Tasks:

• Promote membership sales through education on health and wellness
• Achieve KPIs like average ticket price and rebook ratio via memberships, add-ons, and retail
• Generate and follow up on membership leads
• Answer calls, schedule appointments, and manage customer profiles
• Manage customer expectations, resolve concerns, and retain memberships
• Maintain cleanliness and sanitation in the reception area
• Perform additional duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Excellent interpersonal skills with both dogs and humans
• Ability to learn and educate about our services, aligning with our values and culture
• Effective communication skills (in person and over the phone)
• Problem-solving using Scenthound’s values as a guide
• Attention to detail
• Efficient time management and scheduling
• Accountability to uphold Scenthound standards