Guest Services Associate - Inn Park

Overview

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a Guest Services Associate, you will be a key point of connection between our guests and the resort. Through hospitality with heart and a guest-focused approach, you’ll take ownership of the guest experience from arrival through departure. By listening attentively, acting with urgency, and exercising sound judgment, you’ll help create positive, memorable vacation experiences while supporting smooth daily operations.

• Deliver a professional and welcoming check-in experience by actively listening to guest needs and setting clear expectations for their stay.
• Manage the check-in and check-out process with accuracy and confidence, including issuing keys, reviewing stay details, and orienting guests to the resort and surrounding area.
• Accurately process guest payments and authorizations using established procedures and systems, applying attention to detail and accountability; full training and tools will be provided.
• Maintain accurate cash accountability, including handling a standard cash bank and completing required shift and audit checks.
• Provide clear and accurate reservation information and assist guests with booking through multiple reservation channels, ensuring guests understand their options.
• Address guest questions and concerns with professionalism, empathy, and a sense of urgency, taking ownership of resolution and escalating appropriately when needed.
• Make timely, well-reasoned decisions in a fast-paced environment, balancing guest needs, operational priorities, and established guidelines.
• Work collaboratively and communicate openly with valet, housekeeping, maintenance, concierge, sales, and fellow Guest Services team members to ensure seamless service and shared accountability.

This role requires schedule flexibility, including weekends, holidays, and evening shifts as operational needs require. Reliable attendance and accountability are essential, as Guest Services Associates support a 24/7 operation and play a key role during peak occupancy periods.

• A professional presence, strong work ethic, and commitment to delivering service with integrity and respect.
• Clear and effective communication skills in English, with the ability to communicate openly and honestly; bilingual Spanish proficiency is a plus.
• The ability to listen actively, respond with empathy, and take ownership of guest concerns through resolution.
• Confidence making routine decisions independently, with good judgment around when to involve leadership.
• Comfort handling a standard cash bank and making change accurately, with a high level of personal accountability.
• Comfort working across multiple computer systems throughout a shift, with the ability to learn new platforms quickly;
  Microsoft Office experience preferred.
• The ability to manage multiple priorities simultaneously, stay organized, and collaborate across departments in a fast-paced, team-oriented environment.
• Openness to feedback, a willingness to ask questions, and a desire to continuously improve performance and service delivery.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note:

Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved…