Customer Service Representative Job San Diego area,California USA,Customer Service/HelpDesk

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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic matured research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Provide quality Customer Service by interacting with customers including TAPI channel partners and internal departments related to all aspects of processing orders, product pricing, recommending products, order shipment status and other standard inquiries normally handled by this type of position. The Customer Service Representative is the first point of contact with customers and therefore provides an image and first impression of the business;

consequently individuals in this position must be customer‑focused and have strong communication skills in all forms, including handling challenging communications.

Results Expected

Meets customers' needs and expectations by providing them with information and/or documents such as those listed below:

Order confirmations
Product information
Inquiries about pricing, transportation costs and arrangements, product availability, order status, and estimated delivery
Requests for quotes, terms, and special products
Teledyne API’s channel partners information
Other customer questions and concerns, including special requests

Provides exceptional Customer Service by always being available for customers' phone calls and ensuring phones are staffed properly per Customer Service Management guidelines.

Enters orders accurately and timely, finds the best available delivery dates to satisfy the customer's request, and communicates appropriately with customers and internal employees to ensure the organization is aligned with the details of the order. Ensures customers receive an order confirmation per TDY policy.

Assures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person to contact.

Works with Customer Service Management, Customer Finance Services, Operations, and other departments as necessary to support the timely clearance of all shipment hold issues, enabling on‑time delivery. Proactively informs customers and key internal personnel of any potential late shipment and revised dates.

Enters new customers and updates customers’ master records as per TAPI guidelines.

Facilitates the return of merchandise by determining if the merchandise is returnable; if so, follows company policy and procedures to provide approval documentation for the return.

Keeps informed about all Teledyne API products, both present and past, including basic modes of operation and technical specifications by maintaining a detailed reference book and attending scheduled training meetings.

Complies with Teledyne’s API policies and procedures regarding Export Compliance, informing the supervisor of any concerns or violations that are identified.

Recommends process improvements in support of improved customer service.

Maintains an organized work area, keeping policies, procedures, and literature organized and updated.

Assists in achieving the goals of the department and the business by performing other duties as assigned.

Education and/or Experience

Associate's degree from a two‑year college and two years of customer service experience and/or training, or an equivalent combination of education and experience.

Job Specifications

Working knowledge of duties and responsibilities of a similar position usually obtained in 2 to 4 years as a Customer Service Representativeінші demonstrates the ability to articulate ideas clearly, both orally and in writingibigan, to listen accurately, and to establish rapport with people from a variety of backgrounds. Maintains a high degree of accuracy in detailed work, intermediate knowledge of Microsoft Word, Excel, and Outlook, and use of the Internet.

Ability to work on…


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