Senior Customer Success Manager, Utility

Why consider this job opportunity

• Salary up to $95,000
• Comprehensive benefits package including medical, dental, and vision care, paid time off, and retirement options
• Opportunity for career advancement within the organization
• Work remotely from anywhere in the USA
• Chance to build strong relationships with customers and contribute to their success
• Engaging and supportive team environment with a focus on collaboration

• Proactively manage a portfolio of customers utilizing Utility Expense Management and/or Resident Billing
• Develop and maintain relationships with key customer stakeholders and executive sponsors
• Conduct quarterly business reviews with assigned clients and ensure customer goals are met
• Serve as a subject matter expert for Utility Expense Management and Resident Billing Services
• Accurately document and update client records and interactions within various software systems

• 8+ years of experience in a Customer Success or Account Management role
• Proven track record of success in managing customer relationships
• Experience with Salesforce or other comparable CRM systems
• Prior experience in Multifamily Utility Expense Management and Resident Billing
• Excellent communication skills, both verbal and written, with strong active listening abilities

• Bachelor's degree or higher
• Experience in the Real Estate or Prop Tech industry
• Technical aptitude in identifying alternative solutions to customer issues

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