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Client Relationship Manager Customer Service Rep Customer Success Mgr./ CSM HelpDesk/Support

Customer Service Manager

Job in San Diego, San Diego County, California, 92189, USA
Listing for: ABC Imaging
Full Time position
Listed on 2026-01-29
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to Fortune 500 Companies worldwide, with locations in the USA, London, Dubai, and Shanghai.

POSITION SUMMARY:

Under the general direction of the Shop Manager, the incumbent will be responsible for all aspects of customer service and client relations functions within the regional shop.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Oversees customer service department, serves as primary point of contact for all customer service inquiries, sales, and escalations.
  • Monitors jobs in production and communicates with managers regarding special instructions, proofs, and shipping info.
  • Contacts clients with questions regarding specifications and/or questions of job submitted.
  • Tracks production jobs from start to delivery and follows up with clients and/or the Major Account Manager to ensure projects were completed to their satisfaction.
  • Coordinates customer service workforce to maintain contact with clients to drive future business.
  • Provides price quotes for clients on special orders as needed.
  • Other duties as assigned.

    • EDUCATION, EXPERIENCE &

    SKILLS REQUIRED:

  • High School Diploma or equivalent work experience.
  • 3 – 5 years direct customer service or related experience.
  • Superior customer service ability and experience in working with clients both over the phone and in person.
  • Stellar creative problem-solving skills.
  • Highly developed organizational ability.
  • Ability to work well in a fast-paced environment and handle multiple projects simultaneously without losing focus.
  • Ability to speak knowledgeably regarding company capabilities and make recommendations based on client needs.
    • #J-18808-Ljbffr
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