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Customer Service Manager
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-01-29
Listing for:
ABC Imaging
Full Time
position Listed on 2026-01-29
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
POSITION SUMMARY:Under the general direction of the Shop Manager, incumbent will be responsible for all aspects of the customer service and client relations functions within the regional shop.
ESSENTIAL DUTIES & RESPONSIBILITIES:- Oversees customer service department, serves as primary point of contact for all customer service inquiries, sales, and escalations
- Monitors jobs in production and communicates with managers regarding special instructions, proofs, and shipping info
- Contacts clients with questions regarding specifications and/or questions of job submitted
- Tracks production jobs from start to delivery and follows up with clients and/or the Major Account Manager to ensure projects were completed to their satisfaction
- Coordinates customer service workforce to maintain contact with clients to drive future business
- Provides price quotes for clients on special orders as needed
- Other duties as assigned
SKILLS REQUIRED:
- High School Diploma or equivalent work experience
- 3 – 5 years direct customer service or related experience
- Superior customer service ability and experience in working with clients both over the phone and in person
- Stellar creative problem solving skills
- Highly developed organizational ability
- Ability to work well in a fast-paced environment and head multiple projects simultaneously without losing focus
- Ability to speak knowledgably regarding company capabilities and make recommendations based on client needs
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