Care Coordinator

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

The VRC Care Coordinator is responsible for supporting the day‑to‑day VRC operations by performing administrative tasks, responding to inquiries and resolving concerns to ensure high‑quality member service. This team member will optimally support the member interactions from start to finish, which may include identification verification; updating or confirming demographic information, ensuring all forms and waivers are up to date, and answering a high volume of calls.

This position is budgeted at $24 per hour.

This role requires a split work schedule on site in both Kearny Mesa (3 days per week) and Carlsbad (2 days per week).

• Enjoy working as a part of a highly collaborative team!
• Schedule and coordinate member appointments, meetings, classes, consults, and department communication as needed. Providing a proactive approach to customer service by listening to the member, taking ownership of solutions and escalating issues as appropriate to resolve concerns!
• Day of event support by checking in members, event set‑up, event breakdown, and group rotations
• Provides high quality service to a variety of members over the telephone, email and in‑person encompassing both verbal and written communication.
• Assist members in database registration, completion of initial paperwork including consent/release forms, resource referrals
• Prioritized assigned projects ensuring deadlines are met
• Actively supervises the use of confidential member information to maintain appropriate levels of confidentiality as established under HIPAA (the Health Insurance Portability and Accountability Act).

• High School diploma and a minimum of 2 years’ related experience.
• Working knowledge of Microsoft Windows applications and Microsoft Office.
• Strong verbal and written communication skills.
• Excellent interpersonal and multitasking skills.
• Medical/well‑being office experience with a strong emphasis in customer service, computer skills and phones.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about…