Customer Account Representative; Inbound​/Outbound

Overview

Data Entry & Customer Service position in San Diego, CA (On-site).

Base pay range: $19.00/hr - $21.00/hr

Location: San Diego, CA | On-site
Employment Type: Full-time, Office Based in San Diego, CA (Must be willing to relocate at own expense)

Responsible for reaching out to the lessee to let them know they are near the end of their lease term and discuss possible future options by performing the following duties.

• Sends welcome letters.
• Contacts the lessee to discuss end of term options.
• Sets appropriate and accurate call back dates and statuses in the system.
• Sends notification letter of end of lease, reaches out to the lessee for end of term decision, and after three attempts of no contact with lessee, sends out appropriate notice.
• Logs and processes returned mail and titles.
• Follows and completes 90 day check list when speaking with lessees.
• Processes tickets, tolls, violations, registrations, recall notices, plate release letters, extension letters, and excise taxes as necessary.
• Initiates inspection process with inspection company at end of term and follow up until the appointment is set or the vehicle purchase is complete.
• Scans inspection report and turns in receipts as completed.
• Applies knowledge of company products/services to efficiently process customer information, and responds to inquiries and complaints in a diplomatic manner.
• Contacts customers via telephone or correspondence as frequently as necessary to meet company standards.
• Remains current on market conditions regarding products, product updates and new technologies through available resources.
• Utilizes the proper employees to assist with problem solving.
• Maintains updated, organized electronic files in appropriate application.
• Analyzes customer accounts and promptly make corrections and/or modifications to files.
• Contacts customers to obtain missing information or data to ensure an accurate customer database.
• Traces and expedites past due terminations to ensure lessee and financial institution satisfaction.
• Trains new Customer Service staff as requested.
• Performs other related duties as assigned.

• Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Math Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer
  
  Skills:
  
  Knowledge of Data Scan, Microsoft Outlook, and Seamless Lease Connection.
• Education/
  
  Experience:
  
  Less than one year related experience or training.
• Knowledge, Skills and Other Abilities: Oral and written communication, time management, project management, organizational, customer relations/service, diplomacy, and filing skills.

• $19 to $21 per hour

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.