Customer Service Representative

Job Summary: Innovive is a consistently growing B2B manufacturing company serving the biomedical research industry. We value hard work and credit the team for our success. We are looking for a motivated and hard-working individual to build their career as a Customer Service Representative at our San Diego Headquarters. You would be part of a small team of Customer Service Representatives who support each other to provide the highest level of service to the customer.

This position requires strong organizational and logistical skills and the ability to multitask on multiple levels.

Position Responsibilities:

• Take incoming calls from customers and process purchase orders
• Work with in house teams to coordinate deliveries at customer sites
• Process sample requests
• Data entry and filing
• Respond to general and customer-specific emails, including customer complaints and issues
• Provide support to the sales team as needed
• Create various customer reports as needed
• Follow up with customers in a timely manner

Qualifications & Skills:

• Highly motivated, confident, energetic, with a positive attitude
• Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail
• Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability
• Patient and able to handle complaints, even when handling difficult situations
• Analytical, ability and eagerness to solve problems
• Exceptional work ethic, willing and driven to succeed
• A team player
• A high degree of honesty and integrity

Education and Experience:

• Associate’s degree -- ideally in a business-related field or commensurate industry experience
• Computer literate and proficient with Microsoft Office (Net Suite experience preferred but not required)
• 5+ years’ experience in customer service utilizing CRM technology
• Demonstrated experience supporting top key accounts in all aspects
• Knowledge and experience with basic accounting
• Knowledge of transportation and logistics processes - experience with international shipping a plus

Compensation: $57,000 - $60,000

Employment Type: Full-Time / Salary Non-exempt

Travel:

Benefits Offered: We offer excellent benefit packages and employee programs including paid time off, paid holidays, medical, dental, vision, life insurance, disability insurance, FSA or HSA, 401k with Company match, EAP, employee discounts, and a casual work environment with excellent career development opportunities.

About Innovive

At Innovive, we understand that our success and continued growth wouldn't be possible without a dedicated, passionate, hardworking, and talented team. If you relish the challenge, thrive on finding solutions, and like being a part of a fast-growing company that helps make other people’s lives better, we would love to hear from you!