Office Manager

Join to apply for the Office Manager role at Hall's Culligan Water
.

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Hall's Culligan Office Manager
, you'll ensure smooth office operations by handling customer interactions, resolving issues, and supporting cross-functional teams. The role involves monitoring customer communications, troubleshooting problems, and collaborating with departments for timely resolutions. You will also manage scheduling, billing, office tasks, and provide regular reports to the General Manager, while maintaining compliance standards.

• We offer a full-time, Monday-Friday work schedule.
• Annual salary of $70k-$75k, depending on experience.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

• Monitors customer interactions via phone & email, using tracking software when applicable, including call center monitoring.
• Effectively and accurately addresses escalated customer concerns, troubleshoots problems, and provides accurate information.
• “Owns” issue resolution, and collaborates with other departments when necessary.
• Comfortable handling heightened conflicts, and difficult conversations.
• Works with departments to coordinate the removal of rental equipment when customers fail to pay.

• Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.

• Ensures customer interactions and transactions are documented properly in customer service software.
• Works with upper leadership on creating and pulling reports needed.
• Ensures payroll commissions, bonuses, and other compensation are assembled, balanced to Water Flex, and submitted to payroll by the payroll submission deadline without errors or omissions.
• Month end processing of bills and reports.
• Works with collections agencies as needed.

• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.

• Manage general office staff duties to include but not be limited to assisting walk-in customers, balancing cash register, phone coverage and call tracking, scheduling install and service calls, customer account adjustments, balancing route and bottled water sales pay sheets, etc.

• Ensures dealership operations comply with all safety regulations, industry standards, and company policies.
• Leads safety training and enforces protocols to maintain a safe environment for employees and customers.
• Oversees incident reporting and investigations, ensuring proper documentation and resolution.
• Responds to emergencies, providing direction to minimize disruption and ensure safety.
• Maintains compliance with legal requirements and safety standards, working with legal and insurance teams as needed.
• Ensures confidentiality of sensitive customer and employee information.

Our Office Managers spend all their time working in the dealership, in an office environment requiring regular use of computers and multi-line phones—this means you must be able to sit for extended periods. While our offices primarily work Monday – Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

In our Office Manager positions, we’re seeking leadership characteristics that align with…