Provider Compliance Specialist

Overview

The Provider Compliance Specialist acts as the liaison/advocate for new and continued service of childcare providers who provide care for families enrolled in subsidy. This position will manage a caseload of provider files, maintaining the overall quality and completeness of records, conducting initial review of provider documentation to determine eligibility, provide program overview to help providers successfully accepting clients receiving subsidy, assess provider needs, and assist with training and resources that are needed to meet or maintain requirements.

This position follows California Department of Education Title 5 or County childcare regulations and YMCA Childcare Resource Service policies.

SCHEDULE:

• This position is Monday – Friday, 8:00AM – 5:00PM

WORK DESIGNATION:

• Hybrid (must work within San Diego County Region)
• Staff in this role will report 1x per week to our North Park office with the potential for additional in-person workdays dependent on staff meetings and program needs.
• Please note that the work designation may change based on business needs.

• Provide direct services to childcare providers to fulfill the Funding Terms and Conditions and Title 5 or County childcare guidelines, including but not limited to providing on-going quality assurance on program files
• Conduct initial screening to determine eligibility of new and returning providers, process documentation into shared database to support childcare provider needs, schedule the certification of new providers by ensuring all required program deadlines for documents and file actions
• Provide comprehensive training at activation, by thoroughly explaining subsidy program requirements, licensing requirements, policies, procedures, how to complete forms, navigate websites, utilize applications, for the overall success of the childcare providers business
• Responsible for managing a provider caseload, requesting updated documentation, tracking due dates and communications necessary to ensure that files remain in compliance with State/County/YMCA of San Diego policies and procedures
• Build strong, positive relationships, establish rapport by partnering with childcare providers to assess goals and needs for resources and information such as trainings needed for continued success and growth of the childcare provider business, counseling services, behavioral health services, nutrition programs, licensing information, and other services available through the YMCA and Community partners
• Process provider Trustline applications, reviewing applications for accuracy, rolling provider fingerprints, entering provider information into the Statewide database, monitor the applications per agency and State requirements
• Provide exceptional customer service that is polite, professional, and prompt through multiple modalities of communication, including by not limited to phone, email, in-person
• Maintain confidentiality with sensitive information, by handling crisis situations calmly and effectively and taking appropriate actions timely to ensure the health and safety of all
• Develop and maintain knowledge and clear understanding of State guidelines, licensing guidelines, YMCA policies and procedures, to accurately convey information to providers and community partners
• Participate in on-site and off-site learning opportunities such as workshops, conferences, staff meetings, trainings, and collaborative sessions with community partners

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel throughout San Diego County

• Bachelor’s degree in child development, human services, or related field or four (4) years’ equivalent related experience required AND,
• A minimum of one (1) year of experience in any of the following or a combination thereof:
  • Working in an administrative setting
  • Performing data entry and/or data validation tasks
  • Working in a community-based organization serving children, youth, families and/or adults
  • Working in a high-volume environment

JOB

COMPETENCIES:

• Must have intermediate computer skills in Microsoft Office (Word and Excel), experience with data entry, and a comparable client management software…