Account Manager

Type

Hybrid – Full time – San Diego based preferred

Talent

Smart

EQ is the world’s premier provider of emotional intelligence (EQ) training. More than 75% of the Fortune 500 companies rely on our solutions and services. Talent

Smart

EQ’s proven and powerful approach to EQ development is based on decades of research and assessments taken by millions. In addition, our #1 best-selling, award-winning book, Emotional Intelligence 2.0 is a groundbreaking addition to the application of EQ in the workplace.

The Account Manager is responsible for managing a portfolio of existing client accounts, ensuring satisfaction, retention, and growth. These accounts are ongoing in nature—similar to recurring or annuity-style business—with significant opportunity for both expansion and long‑term relationship development. This role combines proactive relationship management with revenue development by identifying upsell opportunities and supporting targeted account‑based strategies. Talent

Smart

EQ’s client base is primarily composed of professionals in HR, Training, and Leadership Development, and this role supports these organizations in building more human‑centric, emotionally intelligent workplaces. Working closely with cross‑functional teams, the Account Manager ensures seamless customer support, operational excellence, and a consistently positive client experience, while building a foundation for advancement into more senior account management roles.

• Client Relationship & Account Management
  • Maintain and grow relationships with a portfolio of regular purchasing accounts, ensuring satisfaction, consistent service, and long‑term loyalty.
  • Respond promptly and professionally to client inquiries, ensuring clear communication and accurate follow‑through.
  • Monitor account activity, track engagement, and identify patterns or opportunities to strengthen partnerships.
  • Solicit and share client feedback to support continuous improvement in service delivery, product development, and sales strategies.
• Revenue Growth & Opportunity Development
  • Proactively assess client needs to identify upsell opportunities that increase revenue and expand account impact.
  • Partner with marketing to support targeted account‑based initiatives.
  • Support sales executives on larger strategic accounts, contributing to cross‑team revenue goals, whenever needed.
  • Position the company’s offerings to educate customers, meet client needs, and enhance retention and growth within assigned accounts.
• Operational Excellence & Cross‑Functional Collaboration
  • Ensure accurate, timely fulfillment of client orders and resolve issues by coordinating with cross‑functional teams.
  • Collaborate with internal partners (Sales, Marketing, Operations) to streamline processes and improve efficiency.
  • Complete administrative tasks and special projects with accuracy and efficiency.
  • Contribute to process improvements that enhance client communication and service quality.
  • Create and evaluate regular customer revenue and ordering analyses to identify trends and opportunities.

• Bachelor’s degree and 3‑5 years of experience in a client‑facing or sales role, ideally in a business‑to‑business environment
• Strong interpersonal and communication skills; confident in written, verbal, and digital channels.
• Organizational and time‑management strengths; detail‑oriented and accurate.
• Proficiency with Microsoft Office Suite, CRM systems, and AI‑enabled tools.
• Adaptability, problem‑solving skills, and a proactive, growth‑oriented mindset.
• Collaborative, team‑focused, and motivated by client success and portfolio growth.
• Has a passion and mindset for delivering exceptional client service.
• Opportunity to grow into more senior sales roles/responsibilities.

• Competitive PTO package.
• 401(k) plan through Voya with company match.
• Medical insurance with employer premium contribution, FSA & HSA, dental & vision.
• Employer‑sponsored life insurance & disability.
• 11 paid observed holidays.
• Annual learning and development stipend.
• Employee Assistance Program (EAP).

Equal Opportunity

Employer:

Our company is an equal opportunity employer, and we welcome applicants from all backgrounds. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Disclaimer:
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Please send an email with cover letter and resume to [email protected].