Strategic Customer Vice President

the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We are BD, the makers of possible. Join us and discover an environment where you’ll be supported to learn, grow and become your best self.

The Strategic Customer Vice President (SCVP) is the primary point of coordination for managing the entire customer lifecycle and success of the BD relationship with the US Region’s most important health systems (IDNs). This role oversees strategic relationships with enterprise healthcare customers, aligning on clinical, financial, and operational objectives, and drives the execution of key initiatives that support improved patient outcomes, customer success, and long‑term business growth for BD.

The SCVP represents the BD Enterprise portfolio and leads a multi‑functional BD team consisting of Sales Leadership, GPO Leadership, Directors of National Accounts, Supply Chain/Distribution, Customer Care, Marketing, Medical Affairs, R&D, and Clinical Transformation to achieve strategic business goals and objectives mutually agreed by the customer and BD.

• Create short‑ and long‑term strategy based on anticipated internal / external trends and new ways of thinking to ensure BD long‑term success.
• Cultivate and influence relationships with key customer executives and stakeholders.
• Coordinate BD commercial account teams and functional resources to ensure value delivery aligned with strategic customer imperatives.
• Facilitate commercial, operational, innovation, and strategic engagements between BD and top strategic customers to effectively manage the BD Enterprise and customer relationship.
• Monitor customer, market, and competitor activity, providing feedback and strategic recommendations to BD businesses, the company, and relevant functional leadership teams.
• Demonstrate understanding of the health care environment, key market segments, and industry trends.
• Build and leverage strong understanding of customer business models to connect BD competencies with customer needs.
• Understand and navigate complexities associated with legal, compliance, and contracting language.
• Actively engage in industry associations and meetings to acquire knowledge and identify relevant business opportunities.
• Develop and facilitate integrated business strategies with customers (clinicians and other critical decision makers) and across BD Business Units and functions, including Contracting, Legal, Supply Chain, Marketing, HEOR, Medical, etc., to achieve aligned business objectives.

• Develop and implement plans and strategies to drive revenue and profit growth, ensuring the attainment of overall BD enterprise goals.
• Manage the BD enterprise customer budget, driving financial growth and profitability for the US Region and all business units.
• Hold Customer Account Team accountable to business plan and success metrics.
• Ensure results are achieved by aligning resources, removing obstacles, effectively communicating a sense of urgency, and motivating others to work together.

• Lead change management by building organizational understanding, aligning multifunctional account teams and effectively implementing BD strategy.
• Create account strategies in support of performance management programs required to ensure success as defined by increased revenue growth, increased market share, and strong margins.
• Review pipeline funnel regularly through scheduled strategic account team cadence calls to ensure alignment on key opportunities, provide cross‑functional collaboration and drive sustained commercial excellence.

• Partner proactively with the Business Unit platform and functional leaders in executing the BU’s growth…