Sales Contract Administrator

Job Description Summary

As a member of the Customer Contract Administration team supporting BD Biosciences, this role will report to the Manager, Capital Contracting and work in partnership with Customer Contract Administration colleagues, the BDB Sales Team, Finance, Customer Service, and other cross‑functional partners.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

This role will be part of a team that manages the contract administration functions associated with BDB sales contracts. The primary responsibilities of this role entail performing contract execution and maintenance activities associated with reagent rental and related contract types.

You will be expected to perform contract administration and maintenance functions throughout the contract lifecycle beginning from receipt of a fully signed agreement/amendment, to complete contract compliance activities, and perform end‑of‑contract and instrument retirement activities.

• Execute and announce new contracts and amendments received from Offer Development colleagues. These responsibilities include i) careful review of the signed contract/amendment, associated datasheet and any other relevant documents and communication, ii) creating the contract in SAP, iii) submitting sales orders, iv) submitting pricing requests and v) announcing the contract/amendment to Finance, Service and other departments as needed, and vi) setting up billing plans (fixed billing contracts).
• Proactively communicate with Offer Development to discuss and resolve issues and raise questions.
• Work with Marketing, Operations, Engineering, Technical Product Support, Planning, and other teams to gather the information needed to process quotes and orders.
• Communicate maintenance service terms and conditions to service contract coordinator to ensure timely creation of maintenance service agreement to enable entitlement for on‑site service of the instrument (if applicable).
• Assist Customers, Field Service Engineers, Sales Representatives and Credit Department personnel regarding agreement pricing, inquiries, problems/complaints, etc.
• Provide assistance to Credit Department in researching past due invoices and problems situations. Prepare credit memos when appropriate, obtaining necessary approvals.
• Process internal extensions of contracts.
• Manage and track monthly reagent purchasing analytics (commitment tracking for reagent rental contracts). Ad hoc reporting, as requested.
• Support transition to Power BI for compliance reporting (parallel testing, updates, etc.); once implemented, continue to update and maintain contract information in Power BI to ensure accurate contract compliance reporting.
• Perform end of contract activities and process equipment returns (e.g. maintain Return Material Authorizations (RMAs), initiate RMAs, complete asset disposal forms, etc.).
• Respond promptly and accurately to inquiries/requests from Sales, Finance, Service and other teams regarding reagent rental type contracts.
• Maintain high level of customer support‑responsiveness, timeliness, customer service (contract questions, issues).
• Contribute to the development and maintenance of standard policies and procedures to drive operational efficiencies and standardization of terms & conditions.
• Support process improvement projects (templates, forms, system updates, etc.) to drive operational efficiencies.
• Maintain contract files (set up / maintenance documents).
• Follow Environmental, Health, and Safety (EH&S) policies and procedures. Takes ownership for safety in immediate…