Client Success Account Executive

About Coastal

Coastal Payroll Services, Inc. is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients nationwide. Driven by human connection, we put people first and have grown a team that genuinely cares about clients. We promote a fast‑paced, fun, and creative workplace. Coastal has earned recognition from the San Diego Business Journal, Inc. 5000, and Fortune on lists celebrating best places to work and fastest growing private companies.

Coastal Payroll is currently looking to hire a Client Success Account Executive
.

• Develop and execute a comprehensive engagement and communications strategy across the assigned client portfolio
• Make data‑driven decisions to mitigate risk and drive retention
• Serve as a strategic partner, guiding clients to increased product adoption and effective utilization of Coastal Payroll’s products and services
• Develop essential relationships with key decision makers
• Perform account reviews, including on‑site meetings whenever possible
• Serve as point for strategic planning, cross‑department projects and issue resolution
• Build relationships across internal teams—including HR Elite, Sales, Client Support, Product and Training—to drive continuous improvement and client advocacy
• Meet or exceed retention targets and other quarterly goals
• Other duties and projects as assigned

• Exemplary history of managing large client relationships with a focus on client success
• Ability to develop and manage C‑suite relationships
• Experience in the payroll industry required, and HR industry preferred
• Excellent communication skills and a knack for building relationships and providing industry‑leading client service
• Ability to deal with ambiguity and solve problems with a critical, objective lens
• Project portfolio management (PPM) knowledge and experience
• Ability to respectfully challenge and drive meaningful change with clients
• Broad business acumen with a strategic mindset
• Big‑picture vision and drive to independently execute to achieve success

• Paid time off—vacation, sick, holidays
• Medical and dental insurance
• 401(k) retirement plan with company match
• AFLAC insurance enrollment
• Hybrid work schedule
• Employee referral bonus program
• Quarterly bonding events
• Quarterly volunteer events

Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.

Salary: $35 – $38 per hour