Account Manager

About Drug Hunter

Drug Hunter is the trusted knowledge platform for drug discovery teams. We help scientists and R&D leaders move faster and more confidently by curating and contextualizing the most relevant discoveries from literature, patents, and conferences — all in one place.

Over 200 leading biotech and pharma R&D organizations rely on Drug Hunter to stay ahead of the curve.

We’re a mission‑driven, product‑focused company backed by top‑tier investors and trusted by the world’s leading R&D organizations.

As an Account Manager
, you’ll play a key role in building long‑term relationships with our biotech and pharma customers. You’ll be responsible for ensuring customer satisfaction, renewals, and day‑to‑day success across a portfolio of accounts.

This role is ideal for someone who’s customer‑obsessed, detail‑oriented, and energized by helping scientists and decision‑makers get tangible value from their Drug Hunter partnership. You’ll be both an operator and a relationship builder — ensuring every interaction strengthens trust, renewsolja, and drives measurable outcomes.

• Own post‑sale relationships for a portfolio of customer accounts, from onboarding through renewal
• Serve as the primary point of contact for account inquiries, adoption support, and engagement needs
• Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes
• Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow‑through опас interes

• Execute renewal processes to ensure high retention (Gross Revenue Retention)
• Identify and mitigate churn risks early through data and proactive communication
• Collaborate with Sales to forecast renewals and expansions accurately
• Track and report key health metrics for assigned accounts
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Expansion & Growth
• Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers
• Surface upsell opportunities to Sales through structured internal handoffs
• Advocate for customer needs and usage insights to inform new product features and offerings
Process & Collaboration
• Maintain accurate account data and activity tracking in Hub Spot and related systems
• Partner with Customer Success and Product teams to improve customer onboarding and utilization
• Collaborate with Marketing to identify advocates for case studies and testimonials
• Contribute to the evolution of Account Management playbooks and best practices
Requirements
• 2‑4 years of experience in Account Management, Customer Success, or Client Services in a B2B SaaS or subscription‑based business
• Track record of managing renewals and supporting account growth with enterprise or mid‑market customers
• Comfortable communicating with scientific, technical, and business stakeholders
• Strong organizational and communication skills with an eye for detail
• Familiarity with CRM tools (e.g., Hub Spot) and customer engagement analytics
• A proactive, resourceful mindset — able to balance multiple priorities in a fast‑growing environment
• Passion for Drug Hunter’s mission to accelerate drug discovery
Benefitsabbye Why Join Drug Hunter

You’ll be joining a company that values clarity, curiosity, and execution. As an Account Manager, you’ll have direct visibility into how your work impacts scientists developing tomorrow’s medicines — and you’ll help build a customer experience trusted by the world’s leading R&D organizations.