Sr. Operations & Travel Services Specialist

Sr. Operations & Travel Services Specialist

The Corporate Travel Specialist is responsible for managing complex domestic and international travel arrangements for senior executives and other VIP travelers. The role requires expertise in using global distribution systems (GDS; e.g., Sabre) and other travel technologies to ensure seamless travel experiences, compliance with international regulations, and exceptional customer service.

• Create and manage multi‑segment, multi‑destination itineraries (air, car, hotel, rail, and limousine) for VIP travelers and their arrangers within a Corporate Travel Department (CTD).
• Utilize GDS (e.g., Sabre) and related technologies to accurately document and maintain passenger name records (PNRs).
• Monitor and communicate critical travel information, including visa/passport requirements, government alerts, medical advisories, and destination‑specific details (time zones, currency, customs, and cultural considerations).
• Reconfirm all PNR elements with suppliers to ensure accuracy and adherence to service standards.
• Request upgrades for air, hotel, and car rentals based on preferred status and supplier agreements.
• Proactively monitor itineraries, anticipate potential issues, and resolve disruptions while maintaining clear communication with travelers and arrangers.
• Provide after‑hours support as needed to assist travelers during emergencies or schedule changes.
• Coordinate visa and passport processing through approved service providers to ensure compliance with international regulations.
• Stay current on domestic and international airline rules, industry regulations, and travel trends, applying this knowledge to all bookings.
• Maintain strong relationships with internal stakeholders and external travel partners, including the company’s travel management company (TMC).
• Promptly elevate significant issues to the CTD Manager and accept responsibility for VIP bookings outside normal business hours when required.
• Perform other related duties as assigned to support the overall success of the travel program.

• Minimum of 6+ years of related experience in corporate travel management or a similar role.
• Proficiency in using global distribution systems (GDS), preferably Sabre.
• Strong knowledge of domestic and international travel regulations, visa/passport requirements, and industry standards.
• Demonstrated ability to manage complex itineraries and provide exceptional service to VIP travelers.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to work independently and provide after‑hours support when necessary.

The estimated base salary range for this role based in the United States of America is $80,900 - $121,300. Compensation decisions are based on qualifications, location, internal equity, and market data. Additional variable cash programs (bonus or commission) and equity may also be awarded.

Illumina offers a range of benefits including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

Illumina is a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. We are proud to confirm a zero‑net gap in pay, regardless of gender, ethnicity, or race. We are an equal‑opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process.