Operations Support Generalist

Overview

Position Title:

Operations Support Generalist
Department:
Operations
Employee Type:
Full Time, Regular

Location:

San Diego, CA - Hybrid Work Structure
Salary: $25.00 per hour

The Operations Support Generalist provides cross-functional operational and administrative support to the Procurement, Human Resources, and Localization teams. This role ensures smooth day-to-day operations by coordinating processes, maintaining accurate records, and supporting stakeholders. The ideal candidate is highly organized, detail-oriented, and comfortable working across multiple functions. The ideal candidate will possess proficiency in the core applications used for productivity, collaboration, and industry-specific workflows.

The Operations Support Generalist is responsible for supporting purchasing and renewal activities across software, hardware, and service contracts for both technology and a broader range of direct and indirect spend categories. This role ensures efficient execution of procure-to-pay processes, primarily through internal tracking and administrative support, freeing up the Procurement Manager to focus on strategic initiatives. By proactively collaborating with all internal stakeholders at an early stage of the procurement process, the Operations Support Generalist plays a vital role in enabling efficient processes and supporting our diverse business needs.

Secondary responsibilities include supporting HR and localization teams.

• Procurement & Tracking:
  Process purchase requisitions for a wide range of goods and services across direct/indirect spend categories.
• Coordinate the full procure-to-pay process, including converting requisitions to purchase orders, diligently tracking approvals within Jira Service Desk, and ensuring timely vendor payments.
• Track and manage contract renewals across all categories, ensuring adherence to contract terms and maintaining accurate records.

• Maintain accurate procurement records within Jira Service Desk, supporting category spend analysis, budget tracking, and forecasting.
• Assist with the creation of spend reports and procurement activity dashboards.

• Collaborate with Game Studios, Finance, and Legal teams to align procurement activities with organizational needs.
• Ensure compliance with Daybreak procurement policies and IT governance standards.

• Assist the Procurement Manager with data gathering for reports, data analysis, and strategic initiatives.
• Provide administrative support for HR processes.

• Update and maintain accurate employee files and HR databases.

• Planning and coordination of employee engagement activities/events.

• Support of localization activities and coordination of vendor teams

• Bachelor’s degree in Business, Supply Chain, or related field (preferred) (or equivalent experience)
• Minimum 2 years of experience in procurement/purchasing, human resources operations, ideally within the technology or gaming industry.
• Familiarity with Jira Service Desk and Microsoft Office Suite (Excel skills preferred).

• Detail-oriented and process-driven with a proactive approach.
• Strong communication and coordination skills.
• Ability to manage multiple transactional tasks simultaneously and prioritize effectively.
• Ability to pivot quickly when priorities shift, demonstrating both adaptability and agility.
• Strong integrity and discretion, often handling sensitive data or HR-related operational tasks that require confidentiality.
• Excellent and effective problem solving and time management skills.
• Creative, self-driven with a strong work ethic.
• Proficient and comfortable working through minor to moderate technical processes.
• Strong organizational and time management skills.
• High attention to detail and accuracy

Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe Online, Planet Side, Ever Quest, and Dungeons and Dragons Online. Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games.

We are active in San Diego, Austin, and Boston. We are devoted to delivering the ultimate gaming experience. Find out more at

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Activities:

Daybreak Game Company will never ask applicants for sensitive information in job applications. Our recruiters do not use free email accounts or online messaging apps for recruitment. We will never ask applicants to provide payment during the hiring process. Please contact Daybreak Game Company’s People & Culture team at  if you see a suspicious job opportunity.

Daybreak Game Company, LLC is an Equal Opportunity Employer, committed to Diversity in the workplace.