Document Imaging Administrator

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and it's change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today.

We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

The Document Imaging Administrator performs detail-oriented document imaging duties including document preparation, scanning, and indexing. This position requires attention to detail and problem-solving skills to review, sort and scan all incoming mail. This position exists to categorize and prioritize electronic documents for ICW departments and teams accurately and efficiently. This position handles work functions pertaining to records capture, retention, and maintenance and completes priority projects.

This highly impactful position directly contributes to ICW’s timely processing of insurance claims. This position requires working onsite Monday - Friday.

• Performs document imaging duties including sorting, scanning, distributing, and processing mail and documents.
• Opens all mail, identifies document type, and separates based on department and category (E.g.: invoice, litigation document, general document).
• Scans documents using typical office scanning equipment correcting scan quality as needed.
• Manually inputs document indexing details (including name, D.O.B., claim number, etc.) for electronic file conversions via Enterprise Scan Software.
• Performs document retention and destruction tasks based on established retention schedules.
• Meets or exceeds departmental metrics for low error rates and efficiency.
• Performs quality audit checks on records.
• Keeps accurate business records.

Performs additional duties in support of Corporate Services department.

• Performs mail courier services including off site driving.
• Meets daily job deadlines, productivity standards, and completes production logs accurately.
• Keeps Lead or Supervisor informed of any challenges in meeting deadlines or requirements of the role.
• Works with management on high priority, special projects as assigned.

This role does not have supervisory responsibilities.

High school diploma or general education degree (GED) required. Bachelor's Degree preferred. Minimum 2 years of related experience utilizing office equipment and computers along with performing detail-oriented tasks; or equivalent combination of education and experience required. Experience in an office environment preferred.

None required.

Ability to maintain confidentiality of highly sensitive information. Ability to perform high-quality, heavily detailed work with accuracy and efficiency. Ability to read and interpret documents and categorize correctly. Strong attention to detail. Ability to think critically and problem solve. Proficient in the use of Microsoft Outlook, Word, and Excel. Required to operate personal computer and be efficient in software applications used in department.

Will be required to operate basic office equipment (printers, copiers, scanners) and basic hardware tools. Able to read, write legibly; speak in English with professional quality.

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.…