Administrative Support Assistant II

Position Summary

The Administrative Support Assistant II supports the daily operations of the Department of Management Information Systems (MIS) and the Charles W. Lamden School of Accountancy within the Fowler College of Business. Serving as a first point of contact for students, faculty, and external partners, this role provides administrative and operational support to departmental leadership in a fast-paced academic environment.

Key Responsibilities:

• Provide clerical, secretarial, and administrative support to the MIS Department and the Lamden School of Accountancy, supporting daily operations and departmental needs.
• Serve as a front-line point of contact by responding to phone, email, and in-person inquiries from students, faculty, and external stakeholders.
• Prepare, process, and maintain administrative documents, correspondence, records, and files with accuracy and confidentiality.
• Utilize standard office software and systems to support scheduling, communication, data tracking, and reporting.
• Apply independent judgment to interpret and follow university policies and procedures, referring complex issues as appropriate.

Why Join Us?

• Be part of a respected academic unit within the Fowler College of Business at SDSU.
• Support faculty, students, and academic programs in a collaborative, service-oriented environment.
• Use and expand your administrative and organizational skills in a dynamic university setting.
• Work closely with department leadership and colleagues while managing varied and meaningful responsibilities.
• Join an institution committed to professionalism, excellence, and continuous learning.

Position Information

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 1 day per week, following a training period during which on-site presence is required.

Department Summary

The Fowler College of Business (FCB) includes the Charles W. Lamden School of Accountancy and four academic departments:
Finance, Management Information Systems, Management, and Marketing. FCB offers undergraduate and graduate degrees in business administration, as well as specialized master's programs. The college also hosts centers such as the Center for Student Success, Graduate Advising, the Partrick-Clayes Center for Career Development, the Lavin Entrepreneurship Center, the Corky McMillin Center for Real Estate, the Wendy Gillespie Center for Advancing Global Business, the Corporate Governance Institute, the Institute for Inclusion and Diversity, the Center for Integrated Marketing Communication, the James Silberrad Brown Center for Artificial Intelligence, and the Aztec Consulting Center, which advance its strategic initiatives.

The Department of Management Information Systems prepares students to address global business challenges through expertise in information systems (IS) and supply-chain management (SCM). As firms increasingly rely on technology and worldwide networks, professionals with IS and SCM skills are in high demand. Career paths range from systems analysis, project management, and cybersecurity to executive roles such as CIO and COO, where aligning IT and business strategy is critical.

The department's programs provide the knowledge and tools needed to succeed in these careers.

For more information regarding the School of Accountancy,  .

Education and Experience

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic arithmetic calculations; and typing and keyboard skills.

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Key Qualifications

• Excellent oral, written, and telephone communication skills, including a clear understanding of standard business communication formats.
• Proficiency with word processing and standard office software on PC-based systems, including Microsoft Office Suite.
• Knowledge of effective office practices and procedures, with the ability to interpret and carry out instructions accurately.
• Ability to learn new tasks quickly, work with minimal supervision, and complete assignments accurately and professionally.
• Ability to manage multiple priorities, work effectively under pressure, and remain productive amid frequent interruptions.
• Strong interpersonal skills, with the ability to work effectively with faculty, staff, students, and the public, including handling sensitive interactions.
• Experience performing more complex clerical or administrative work requiring independent judgment,…