Accounts Receivable​/Collections Associate

Position Overview

The Accounts Receivable / Collections Associate supports the accounts receivable and collections function by ensuring timely invoicing, accurate cash application, and effective collection of outstanding balances. This role contributes to maintaining healthy cash flow, reducing Days Sales Outstanding (DSO), and supporting positive customer relationships.

• Prepare and process customer invoices accurately and in a timely manner.
• Apply customer payments and resolve cash application discrepancies.
• Maintain accurate A/R records and customer account information.
• Assist with monitoring A/R aging and identifying past‑due accounts.

• Conduct collection outreach via phone and email for past‑due accounts.
• Follow established collection procedures and escalation guidelines.
• Assist in resolving billing discrepancies and payment disputes in collaboration with internal teams.
• Document collection activity and maintain clear notes in the A/R system.

• Work closely with Sales, Operations, and Finance to resolve billing or payment issues.
• Support reporting related to aging, collections activity, and DSO.
• Assist with month‑end close activities related to accounts receivable.

• 2+ years of experience in accounts receivable, billing, or collections.
• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Proficiency with ERP systems (e.g., Net Suite) and Microsoft Excel.

• Experience with B2B billing or collections.
• Familiarity with basic credit and collections practices.
• Ability to manage multiple priorities and meet deadlines.
• Customer‑focused approach with problem‑solving skills.