Cornea Reimbursement Liaison

GLAUKOS - REIMBURSEMENT LIAISON (CORNEA) MASSACHUSETTS | MAINE

"We'll Go First" ()

How will you make an impact?

The Reimbursement Liaison will serve as an expert in reimbursement policies and provide patient and provider support to ensure patients have access to Glaukos' sight‑saving technologies. They work with physician practices (private and hospital affiliated), interacting directly with key management personnel, providers, and office staff to assure patient access to care. The liaison appropriately educates HCPs and their office staff on clinical documentation, securing treatment approvals, patient tracking, claim submission, reconciliation management, patient education, drug inventory, patient copay assistance and drug acquisition channels.

This role helps HCPs understand barriers that may impede or delay appropriate patient access to treatment and/or prevent optimal patient outcomes. Additionally, the liaison provides education on appropriate and accurate billing and coding practices for Glaukos' products in line with payer requirements to the highest levels of specificity.

This candidate must be organized and detail oriented. Demonstrated teamwork and collaboration abilities with high emotional intelligence in managing multiple business initiatives and cross‑functional relationships will be a requirement.

Specific responsibilities include but are not limited to:

• Provide HCPs and their office staff education on interpreting benefit verifications, PA requirements, calculation of patient cost share, and drug acquisition options for patients enrolled in GPS.
• Collaborate with Patient Support Specialist (PSS) to identify and eliminate barriers to access for patients enrolled in GPS.
• Respond to HCP questions related to coding, payer policy, and approval protocols.
• Offer expertise on navigating copay assistance for appropriate patients enrolled in GPS.
• Provide education on navigating the appeals process as well as denied and partially paid claims.
• Takes lead in completing Business Reviews and Claims Reviews for practices.
• Provide education on specialty pharmacy and buy & bill acquisition options.
• Monitor reimbursement trends (e.g., HCPs receiving notifications of policy changes, claim denials, underpayments) and engage payer team appropriately when patient access may be jeopardized.
• Maintain expertise in regional and national payer landscapes, specifically proper clinical requirements, reimbursement policy, utilization management criteria, prior authorization processes and appeal requirements.
• Update customers on policy changes through approved templates and plan approval.
• Identify coverage gaps and errors on policy requirements or portal entry challenges that inhibit patient access to care.
• Manage all forms of communication in a timely and professional fashion to ensure customer needs are fully met and all relevant internal stakeholders are appropriately updated.
• Demonstrate positive leadership, without authority, to peers, upper management and other stakeholders by leveraging skills and expertise in account management.
• Successfully complete assigned training.

The Reimbursement Liaison consistently demonstrates uncompromised ethics and integrity while helping others understand legal and regulatory parameters related to anti‑kickback statutes, fraud and abuse, off‑label promotion, and OIG guidance related to patient assistance programs.

• Bachelor's Degree in a related field. MBA or MPH preferred.
• 8 plus years of experience working with specialty pharmaceuticals or surgical devices required.
• Minimum of 3 years "direct" reimbursement/healthcare policy experience required.
• Previous sales, district management, field reimbursement, hospital or practice experience preferred.
• Eyecare experience preferred.
• Reimbursement experience with physician‑administered injectables and/or medical devices, Category III CPT codes and/or miscellaneous J‑codes, specialty pharmacy and buy & bill acquisition, and benefit verifications, prior authorizations, claims assistance, and appeals.
• Payer/insurance coverage experience with Medicare, Medicare Advantage, VA/Tricare, Commercial and Medicaid plans.
• Abil…