Subject Matter Expert; SME - AI Client Success & Account Management

Subject Matter Expert (SME) - AI for Client Success & Account Management (Early 2026)

About Ziplines Ziplines Education is a category‑leading education company that partners with universities to deliver industry‑focused certificate courses that prepare professionals for today’s digital‑first workforce. Each year we help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range.

Together we empower adult learners to confidently pursue the career they’ve always wanted.

Course development schedule Work on this course will begin in the first half of 2026. We will be recruiting for SME roles on a rolling basis from now until the course enters development, so if you think you’re a fit for the role, please fill out an application and we’ll be in touch.

More about this AI for Client Success & Account Management course Account managers and client success professionals are managing more accounts, higher expectations, and more complex customer needs than ever before. AI is rapidly transforming client communications, renewal forecasting, business review creation, and customer health monitoring—unlocking new opportunities to grow accounts and deepen loyalty. This 5‑week program teaches learners how to use generative AI, automation, and customer insight tools to elevate client experience and drive revenue growth.

Learners apply AI to core workflows such as reporting, business reviews, objection handling, renewal preparation, and proactive account strategy. By the end, learners leave with reusable templates, automated playbooks, and the ability to deliver world‑class client success at scale.

About You You bring at least 10 years of client success or account management experience, at least 2+ years of experience in AI adoption, and a genuine passion for helping professionals thrive and achieve success. You have a point of view on what client success and account management professionals need to succeed in applying AI to their business, and you’re able to break concepts down and make them accessible to beginners.

As a SME for our online course module, you'll have the opportunity to shape our AI for Client Success & Account Management curriculum, ensure we’re teaching what matters most, share your expertise with career advancers, and guide them toward achieving their goals.

SME role objectives

• Create compelling, relevant, industry‑aligned courses that give learners what they need to advance in their field.
• Record authentic, engaging videos illustrating AI concepts and showing learners how to use technologies and tools related to driving results with AI.
• Inspire learners, build confidence in their capabilities, and help them understand how to adopt and integrate AI into their client success and account management practice.
• Optimize learner engagement, learner retention, and learner success.

Your duties and time commitment

• Overall Time Commitment: 35 – 40 hours over 6 weeks.
• Week 1:
  Kickoff meeting with learning experience designer, review and refine module outline, clarify schedule.
• Weeks 2 through 5: 1–2 working sessions with learning experience designer focused on mapping out lessons, exercises, and video content. In‑between sessions, you and the designer will work in parallel to flesh out the content and develop detailed outlines for the videos.
• Week 6:
  Record and upload your videos.
• Week 7:
  Review the module and give feedback.

How We Support You

• You’re partnered with an experienced learning designer who understands our course format, learners, and goals.
• You’re not starting from a blank page; the designer comes with a draft outline covering key topics, technologies, and learning objectives.
• Our video and slide production team will make you look amazing. Post‑production will refine subtle pauses and annotate slides you present.

Your Compensation $5,000 per course module.

Qualifications

• 10+ years of experience in client success and account management, with a deep understanding of industry trends & best practices related to AI adoption strategies.
• A genuine…