UX Designer - Conversational Design

Position Summary

Staff UX Designer – Conversational Design (Senior level). Responsible for leading design initiatives, setting creative direction, and delivering high‑quality design solutions across multiple projects. Collaborates closely with cross‑functional teams, mentors junior designers, and ensures design work aligns with business goals and brand standards.

• Lead the design process from concept to execution for complex conversational‑design projects.
• Develop and communicate design strategies and vision.
• Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement.
• Use data analytics to refine the AI‑model user experience in line with customer demands.
• Collaborate with product managers, engineers, and stakeholders to define requirements and deliverables.
• Create wireframes, prototypes, and high‑fidelity visuals.
• Conduct user research and usability testing to inform design decisions.
• Mentor and provide feedback to junior designers.
• Advocate for user‑centered design principles and best practices.
• Ensure consistency and quality across all design outputs.

• Bachelor’s degree in design, Fine Arts, or related field (or equivalent experience).
• 7+ years of professional design experience.
• Strong portfolio demonstrating expertise in visual, interaction, and/or product design.
• Ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experiments, data analysis).
• Proficiency with design tools such as Figma, Sketch, Adobe Creative Suite, etc.
• Excellent communication and collaboration skills.
• Experience Leading Design Projects And Mentoring Others

• Experience in retail, e‑commerce, or a related industry.
• Familiarity with design systems and accessibility standards.
• Design certification (e.g., IDEOU – Foundations in Design Thinking Certificate).
• Driving product development in a user experience area.
• Master’s degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
• Background in creating inclusive digital experiences and implementing WCAG 2.2 AA standards.

Annual salary range: $ – $. Includes annual or quarterly performance bonuses.

Benefits:

• Health: medical, vision, and dental coverage.
• Financial: 401(k), stock purchase, company‑paid life insurance.
• Paid Time Off: PTO, parental leave, family care leave, bereavement, jury duty, voting, vacation, sick leave, holidays.
• Short‑term and long‑term disability; company discounts; military leave pay; adoption and surrogacy expense reimbursement.
• Live Better U: company‑paid education benefit program covering tuition, books, and fees.

850 Cherry Avenue, San Bruno, CA 94066‑3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.