Retail Store Manager INLAND CENTER

What you'll do in your role

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and give hands‑on demonstrations of the latest and greatest technology in-store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions—from sales and inventory to the implementation of new store programs and initiatives.
• Lead by example, selling personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and up‑and‑coming Internet of Things (IoT) devices.
• Make sure the store is always at its best.

Approaching service and sales needs with patience, honesty and empathy.

• Show how our ever‑expanding coverage stacks up in the customer’s neighborhood, providing them with a lightning‑fast LTE network.
• Explain why our plans and services let customers live unlimited, feel the love, stay connected and go further.
• Showcase how we’re redefining wireless—from device and account inspection, review and troubleshooting.

Complete trainings on in‑store experience, new skills and processes, system knowledge and reference resources.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and hand‑off small‑business leads.
• Develop strong peer relationships where everyone is accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

• Leadership.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, sharing best practices while serving customers and resolving issues.
• Effectiveness in operational, financial and performance management.
• Amazing communication skills, to team and customers.
• Previous wireless sales experience.

• Employee Stock Ownership Program (ESOP).
• Competitive salary.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full‑time employees.

• Be at least 18 years of age.
• Wireless sales experience.
• High school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (45 hours) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!

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