Audio Visual Specialist and Event Coordinator; SMSU

Audio Visual Specialist and Event Coordinator (SMSU)
Job no: 554734
Work type: Auxiliary
Location: San Bernardino - San Bernardino Campus
Categories: Excluded, At-Will, Full Time

AUDIO VISUAL SPECIALIST AND EVENT COORDINATOR

Department: Operations

Reports To: Event Services Manager

FLSA Status: Exempt

Salary Grade: 7

Hiring Range: $62,366 - $77,969

EEO Code: 3

(This is not a state position)

The Santos Manuel Student Union (SMSU) is a focal point of the campus where students, faculty, staff, administration, alumni, and guests can develop an enduring relationship with the campus. Serving as the campus social hub, the SMSU assists in the retention and development of students, while encouraging a deeper understanding and appreciation of cultural pluralism, gender equity, and ethnic diversity. The SMSU nurtures an environment conducive to personal growth and development through a variety of cultural, social, educational, and recreational activities.

Bridging formal learning and life experiences, the SMSU also serves as a training ground for developing student leaders through leadership opportunities and employment that promote an active learning domain.

Functioning as a meeting place on campus, the facilities provide a comfortable and relaxing environment with a multitude of services important for the University community.

SMSU North first and second floors house a variety of services and departments including:
Coyote Lanes Bowling Alley, Coyote Cantina, game room, social stairs, CSUSB Bookstore, lounge spaces, The Habit Burger Grill, dining area, an outdoor plaza deck, and our massive 12,000 square foot conference center. Also known as the Student Success floor- the third floor houses our JEDI Centers:
Asian and Pacific Islander Desi American Center, First Peoples Center, Latinx Center, Pan-African Student Success Center, Osher Adult Re-Entry Center, Queer and Transgender Resource Center, and Women’s Resource Center. Other campus entities include:
Associated Students Incorporated (ASI), Office of Student Leadership and Engagement, Leadership Lab, Undocumented Student Success Center and 1,000 square feet of study/lounge space.

SMSU South facilities include: a spacious lobby, relaxation and study lounge areas, meeting rooms, a state-of-the-art theater, a multi-purpose Events Center used for major events, Financial Literacy Center, Graduate Student Success Center, and E-Sports Arena. Other services and departments located within the SMSU are Basic Needs, Obershaw Den, New Student Orientation and Family Programs, the Office of Black Student Success, and the Division of Student Affairs Office.

Work Schedule

This is a regular, full-time, salaried position. Willingness to work a flexible schedule as necessary in order to respond to emergency/urgent situations is required. This may include working extended hours, evenings, weekends and some holidays.

General Purpose

Reporting to the Event Services Manager, the Audio-Visual Specialist and Event Coordinator is responsible for managing all aspects of the Santos Manuel Student Union's audio-visual services and event operations, ensuring smooth coordination of events both on and off-campus. The role involves overseeing AV setups, supervising event configurations, troubleshooting equipment issues, and providing exceptional customer service at both the San Bernardino and Palm Desert campuses.

This position requires hands‑on technical expertise, leadership in supervising student assistants, and effective communication with clients to ensure successful event execution. Frequent on‑site and remote late night and weekend hours required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serves as a specialist in the areas of audio‑visual and room configuration needs for in‑house, on‑ and off‑campus contacts.
• Maintain a high level of customer service by actively engaging with clients, addressing their needs promptly, and ensuring clear and productive communication to deliver optimal solutions and enhance overall customer satisfaction.
• Utilize critical thinking and quick decision‑making skills to resolve issues on the spot during events, ensuring…